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Contact Center Solutions Analysis Featured Article
April 07, 2008
API Added to On-Demand PPM by Innotas
By David Sims, TMCnet Contributing EditorAs part of its new Spring 2008 Release, Innotas has added a Web Services API
(Application Programming Interface) to its On-Demand Project Portfolio Management product, allowing it to integrate and share information with CRM, ERP and Business Intelligence, and other enterprise applications.
(Application Programming Interface) to its On-Demand Project Portfolio Management product, allowing it to integrate and share information with CRM, ERP and Business Intelligence, and other enterprise applications.
With the new API, business process steps and associated data can be shared among Innotas PPM (News - Alert) and other business applications. This "eliminates the need to re-key data in multiple software applications," Innotas officials say, and gives organizations "a single view into business initiatives, and provides better reporting and intelligence across the enterprise."
"Because of its Web Services API, Innotas integrates with our other enterprise applications, including Salesforce, PeopleSoft HR and PeopleSoft Finance," said Tony Velleca, CIO, UST Global.
Moreover, company officials say, the "flexibility of an on-demand product with out-of-the-box integrations and APIs" means that integrating PPM into existing business processes and applications can be done at the departmental level, "without the need of major involvement from central IT."
Last month Innotas reported 400 percent growth in 2007 over 2006. New Innotas customers in 2007 include Forbes, Hamilton Beach Brands, Crayola, Jo-Ann Stores, UST Global, and WorldVision, company officials said.
Innotas officials say on-demand PPM applications can change the way organizations approve, plan and deliver projects inside and outside the enterprise, increase and improve ROI on project investments.
Hamilton Beach Brands, a distributor of small kitchen appliances, chose Innotas to "automate best practices to manage resource supply and project demand, determine the most strategic projects to undertake, and to partner more effectively with the business," according to Hamilton Beach officials.
Jerry Hodge, senior director of Information Services at Hamilton Beach Brands, said the distributor "loaded projects and resources in the first week of implementation and migrated from our existing spreadsheet system in the second week."
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps (News - Alert).
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps (News - Alert).