Contact Center Solutions Featured Article

April 07, 2008

API Added to On-Demand PPM by Innotas

By David Sims


As part of its new Spring 2008 Release, Innotas has added a Web Services API (Application Programming Interface) to its On-Demand Project Portfolio Management product, allowing it to integrate and share information with CRM, ERP and Business Intelligence, and other enterprise applications.
 
With the new API, business process steps and associated data can be shared among Innotas PPM (News - Alert) and other business applications. This "eliminates the need to re-key data in multiple software applications," Innotas officials say, and gives organizations "a single view into business initiatives, and provides better reporting and intelligence across the enterprise."
 
"Because of its Web Services API, Innotas integrates with our other enterprise applications, including Salesforce, PeopleSoft HR and PeopleSoft Finance," said Tony Velleca, CIO, UST Global.
 
Moreover, company officials say, the "flexibility of an on-demand product with out-of-the-box integrations and APIs" means that integrating PPM into existing business processes and applications can be done at the departmental level, "without the need of major involvement from central IT."
 
Last month Innotas reported 400 percent growth in 2007 over 2006. New Innotas customers in 2007 include Forbes, Hamilton Beach Brands, Crayola, Jo-Ann Stores, UST Global, and WorldVision, company officials said.
 
Innotas officials say on-demand PPM applications can change the way organizations approve, plan and deliver projects inside and outside the enterprise, increase and improve ROI on project investments.
 
Hamilton Beach Brands, a distributor of small kitchen appliances, chose Innotas to "automate best practices to manage resource supply and project demand, determine the most strategic projects to undertake, and to partner more effectively with the business," according to Hamilton Beach officials.
 
Jerry Hodge, senior director of Information Services at Hamilton Beach Brands, said the distributor "loaded projects and resources in the first week of implementation and migrated from our existing spreadsheet system in the second week."
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps (News - Alert).


Related Contact Center Solutions Articles

    Mitel Integrates Contact Center Solution with VMware View

    With an objective to bring desktop virtualization to the contact centers, virtualization and cloud infrastructure solutions provider VMware Inc. has integrated Mitel's Contact Center Solution for VMware View. This integration enables contact center managers to better serve customers with centralized administration and better security as well as the ability to reduce costs. [ Read More ]
    02/14/2012

    Blending: The Key to Broadening Call Center Quality without Additional Resources

    While many a corporate call center has found, in recent years, the need to tighten its belt, other call centers with shallower pockets, such as those that support non-profit groups or government agencies and civil services, have found the budget crunch to be even more dire. [ Read More ]
    02/14/2012

    Is Improperly Used CRM Dragging Your Customer Support Down?

    While companies have been adopting ever more technology to try and support their customers to the best of their abilities - the sales figures for customer support solutions and applications bear witness to this - customers have never been more dissatisfied. Weird? A bit. And it might just be a function of improperly chosen, implemented and used customer relationship management (CRM) solutions. [ Read More ]
    02/14/2012

    VXi Launches UC ProSet for Contact Center Users

    The UC ProSet wired headset designed especially for unified communication users in contact centers and offices has been launched by VXi Corporation. VXi Corporation has improved its unified communication B2B line with this new headphone, the UC ProSet, which incorporates several features for ease and fashion of contact center users. [ Read More ]
    02/14/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.