Contact Center Solutions Featured Article

NCR Implements Servigistics To Improve Customer Service

March 28, 2008

Service management solutions provider Servigistics recently announced that NCR Corporation has chosen the Servigistics Service Parts Management solution to improve customer service levels while also reducing global service parts inventory. NCR intends to use the Servigistics solution to optimize inventory in its Regional Distribution Centers as well as Field Stocking Locations and field service technician truck stocks in order to support the delivery of high customer service levels.
 
NCR's criteria for selecting a service management solution provider included the ability to offer a single solution for managing inventory across central and field locations worldwide, as well as a track record of success in working with other leading global companies.
 
"NCR maintains a commitment to our customers for delivering superior service," said Jack Rittenhouse, Director, Global Supply Chain, NCR. "With Servigistics, our goal is to improve our already-high service levels while reducing costs, eliminating inefficiencies and improving overall productivity."
 
"As an industry leader and innovator, NCR must consistently meet the increasing challenge of serving a global customer base," said Eric Hinkle, CEO, Servigistics. "By choosing the Servigistics Strategic Service Management solution, NCR is making a strategic investment in service to enhance customer loyalty and maintain market leadership."
 
Servigistics' solutions offer service parts management, workforce management, pricing solutions and knowledge management that operate together on a single data model.
 
For more information, visit www.servigistics.com.
 
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations For an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!