Contact Center Solutions Featured Article

NCR Implements Servigistics To Improve Customer Service

March 28, 2008

Service management solutions provider Servigistics recently announced that NCR Corporation has chosen the Servigistics Service Parts Management solution to improve customer service levels while also reducing global service parts inventory. NCR intends to use the Servigistics solution to optimize inventory in its Regional Distribution Centers as well as Field Stocking Locations and field service technician truck stocks in order to support the delivery of high customer service levels.
 
NCR's criteria for selecting a service management solution provider included the ability to offer a single solution for managing inventory across central and field locations worldwide, as well as a track record of success in working with other leading global companies.
 
"NCR maintains a commitment to our customers for delivering superior service," said Jack Rittenhouse, Director, Global Supply Chain, NCR. "With Servigistics, our goal is to improve our already-high service levels while reducing costs, eliminating inefficiencies and improving overall productivity."
 
"As an industry leader and innovator, NCR must consistently meet the increasing challenge of serving a global customer base," said Eric Hinkle, CEO, Servigistics. "By choosing the Servigistics Strategic Service Management solution, NCR is making a strategic investment in service to enhance customer loyalty and maintain market leadership."
 
Servigistics' solutions offer service parts management, workforce management, pricing solutions and knowledge management that operate together on a single data model.
 
For more information, visit www.servigistics.com.
 
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations For an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!