Contact Center Solutions Featured Article

March 28, 2008

NCR Implements Servigistics To Improve Customer Service

By Tracey E. Schelmetic

Service management solutions provider Servigistics recently announced that NCR Corporation has chosen the Servigistics Service Parts Management solution to improve customer service levels while also reducing global service parts inventory. NCR intends to use the Servigistics solution to optimize inventory in its Regional Distribution Centers as well as Field Stocking Locations and field service technician truck stocks in order to support the delivery of high customer service levels.
 
NCR's criteria for selecting a service management solution provider included the ability to offer a single solution for managing inventory across central and field locations worldwide, as well as a track record of success in working with other leading global companies.
 
"NCR maintains a commitment to our customers for delivering superior service," said Jack Rittenhouse, Director, Global Supply Chain, NCR. "With Servigistics, our goal is to improve our already-high service levels while reducing costs, eliminating inefficiencies and improving overall productivity."
 
"As an industry leader and innovator, NCR must consistently meet the increasing challenge of serving a global customer base," said Eric Hinkle, CEO, Servigistics. "By choosing the Servigistics Strategic Service Management solution, NCR is making a strategic investment in service to enhance customer loyalty and maintain market leadership."
 
Servigistics' solutions offer service parts management, workforce management, pricing solutions and knowledge management that operate together on a single data model.
 
For more information, visit www.servigistics.com.
 
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.
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