Contact Center Solutions Featured Article

NCR Implements Servigistics To Improve Customer Service

March 28, 2008

Service management solutions provider Servigistics recently announced that NCR Corporation has chosen the Servigistics Service Parts Management solution to improve customer service levels while also reducing global service parts inventory. NCR intends to use the Servigistics solution to optimize inventory in its Regional Distribution Centers as well as Field Stocking Locations and field service technician truck stocks in order to support the delivery of high customer service levels.
 
NCR's criteria for selecting a service management solution provider included the ability to offer a single solution for managing inventory across central and field locations worldwide, as well as a track record of success in working with other leading global companies.
 
"NCR maintains a commitment to our customers for delivering superior service," said Jack Rittenhouse, Director, Global Supply Chain, NCR. "With Servigistics, our goal is to improve our already-high service levels while reducing costs, eliminating inefficiencies and improving overall productivity."
 
"As an industry leader and innovator, NCR must consistently meet the increasing challenge of serving a global customer base," said Eric Hinkle, CEO, Servigistics. "By choosing the Servigistics Strategic Service Management solution, NCR is making a strategic investment in service to enhance customer loyalty and maintain market leadership."
 
Servigistics' solutions offer service parts management, workforce management, pricing solutions and knowledge management that operate together on a single data model.
 
For more information, visit www.servigistics.com.
 
Tracey Schelmetic is Editorial Director for Customer Interaction Solutions magazine, and covers the customer relationship management and call center industries for TMCnet. To read more of Tracey’s articles, please visit her columnist page. She also blogs for TMCnet here.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Security Considerations For an IP PBX and Contact Center, brought to you by Interactive Intelligence (News - Alert).

Article comments powered by Disqus

Related Contact Center Solutions Articles

Canon Ranks in Top 10 Percent of Companies for Customer Service

Top-notch customer service is all too rare these days, particularly among larger, well known enterprises. But Canon U.S.A. has defied the odds by winning a Center of Excellence certification from Benchmark Portal for the sixth year in a row. The company ranks in the top 10 percent of companies for the efficiency and effectiveness of its support, according to the research firm. [ Read More ]
11/20/2014

Wheelings & Dealings: Qualfon Acquisition of Center Partners get nod as Small-Market Deal of Year for 2014

For those who are frequent visitors to the Contact Center Solutions Community, you know that we like to report on recognition that community members get. However, recognition can cover a lot of ground so not always does it involve a company receiving an award for providing great customer services. [ Read More ]
11/20/2014

Managing the Customer Experience- 'Hold on I'm Coming' is Not an Answer

In looking for trends regarding the customer experience, it is always a delight to run across somebody sharing fact-based insights on critical matters of this or any day. It was thus illuminating to happen upon a timely posting by author Shep Hyken on the B2C website titled, "How To Manage Hold Times During The Customer Experience." It is a short but powerful piece about a true bane of modern existence, being put on hold. [ Read More ]
11/20/2014

City of San Antonio Leverages Customer Mobile and Open311 Cloud Framework to Mobilize Citizen-Centric Government

Customer engagement covers a lot of ground since customers are not only those of enterprises but governments as well. This is under-scored with the recent announcement that KANA Software, a Verint company, has its Customer Mobile application and Open311 cloud infrastructure combination being used effectively by the City of San Antonio, Texas to help residents access information and request city services from their mobile devices anytime, anywhere. [ Read More ]
11/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!