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Peninsula Land Limited Picks Ameyo for Customer Interactions Management

November 29, 2011

Peninsula Land Limited (PLL), one of the largest players in the Indian real estate domain and a part of Ashok Piramal Group, has announced that it has selected Ameyo, a multi-award-winning Customer Interactions Management solution from Drishti.


The officials at Peninsula Land Limited said that they were looking for a solution to enhance their customers' experience as well as their customer reach program. Their demand was for a solution that could easily integrate with the Microsoft Dynamics CRM in order to provide a unified IT system for their employees.

Kailash Kamal, IT head of Peninsula Land Limited said, “We were looking for a dynamic and robust technology platform that could help us achieve higher quality of customer interaction management. The other key requirement included solution's capability to integrate with third party application.”

Peninsula Land Limited picked Ameyo after a rigorous evaluation with various business requirements and aspects including scalability and ease of integration.

Ameyo is backed by SOA and MDA based solution architecture, leveraging this enterprise can easily enable process automations and customizations on-the-fly. Ameyo is feature-rich contact center software equipped with high-end features and capabilities which empowers enterprises to effectively manage their business resources and enhance productivity.

Adding further Kailash said, “Ameyo enabled us to improve our sales strategy to deliver significant increase in our business productivity. The solution was flexible as well as responsive to integrate seamlessly with Microsoft Dynamics CRM thereby simplifying sales processes for us. The solution helped us in automating our process allowing us to focus our resources on core business practices.”

In other news, Ameyo is being used by VADS Berhad as the technology for its contact center processes. Apart from creating new business, the outbound call center was established as a parallel revenue-generation unit. VADS has been able to implement a structured customer contact strategy with the award-winning call center software, Ameyo.

Efficiency to the agent’s call-handling capabilities is provided by Ameyo’s easy-to-user interfaces. Real-time performance monitoring and voice logging have also been enabled by Ameyo. 



Jyothi Shanbhag is a contributing editor for ContactCenterSolutions. To read more of Jyothi's articles, please visit her columnist page.

Edited by Jennifer Russell



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