Contact Center Solutions Featured Article

Metastorm Launches New Reference Model Based on VCG Framework

March 27, 2008

Metastorm, a provider of Business Process Management (BPM), Business Process Analysis (BPA), and Enterprise Architecture (EA) software, has launched the Metastorm Value Reference Model (VRM). The Metastorm VRM is based on the Metastorm ProVision enterprise modeling solution and helps organizations develop competitive value chains composed of highly integrated business processes.

 
Built on the foundation of the VRM developed by the Value Chain Group (VCG), an independent, not-for-profit, global organization, the Metastorm VRM provides capabilities to improve business operations required for the design, manufacture, delivery, and support of products through the integration of critical business operations in a single framework. Additionally, it accelerates business improvements with a validated reference set of measurements, processes and practices.
 
"The Value Chain Group's mission is to support businesses who seek to strategically optimize in the areas of agility, innovation and time to react to changing conditions in a global environment.," said Scott Palmer, Executive Director, Value Chain Group. "Metastorm takes the VRM a step forward by providing a dynamic, ready-to-implement and user-friendly solution that gives organizations a jump start in establishing a world-class value chain."
 
The combination of the Metastorm VRM and the Metastorm ProVision modeling tool enables organizations to efficiently configure and define the scope of a value chain and then analyze the process start to finish.
 
Other reference models in Metastorm's portfolio include those for supply chain (SCOR), customer chain (CCOR), design chain (DCOR), finance (including Sarbanes-Oxley compliance), Information Technology Infrastructure Management (ITIM, based on ITIL), and the telecom industry (based on eTOM). Metastorm built the reference models to be integrated within a common taxonomy, so they can be tied together to provide a comprehensive organizational view.
 
"Metastorm is proud to team with the Value Chain Group and expand our line-up of reference models to include the VRM. It is a testament to our continued commitment to supporting open standards," said Greg Carter, vice president of development and CTO of Metastorm. "By bringing together published standards with Metastorm's industry expertise, our reference models offer organizations a path to defining and optimizing operations of their key business functions."
 
 
Niladri Sekhar Nath is a contributing writer for ContactCenterSolutions covering telecommunications, service providers and networking.

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