Contact Center Solutions Featured Article

Avaya Launches New Unified Communications Solutions

March 27, 2008

Avaya has announced new Unified Communications solutions that are designed specifically for a new era of global, virtual business.

 
The new Avaya Unified Communications solutions will offer interoperable software, hardware and services from Avaya and its partner ecosystem. The solutions enable employees to become more productive and collaborative wherever they are located, and allow businesses to extend customer service beyond the contact center to include employees in branch and remote locations.
 
"Today, Avaya is introducing unified communications solutions that solve real-business problems and drive customer loyalty," said Jorge Blanco, vice president, Communications Solutions, Avaya. "These highly affordable solutions allow companies to match a business need with a complete solutions set of unified communications services, software and hardware that quickly deliver significant improvements and ROI."
 
Unified Communications Solutions for teleworkers and for mobile workers provide a headquarters communication experience to employees working from home or who are mobile.
 
With the Home Agent Solution, contact center operators will be able to attract and retain qualified agents and deliver a consistently high level of service. In addition, Unified Communications for Small Business provides all employees of a small business with a means to work remotely when needed and be instantly accessible while outside the office.
 
Intelligent Branch Solutions allow companies to integrate branch offices with headquarters, contact centers and other company locations and quickly bring new locations online, using the most effective deployment model.
 
The Intelligent Branch for Retail Stores solution secures a competitive edge by retaining customers at the "moment of truth" before the sale is lost.
 
In all, the Avaya Unified Communications solutions enable businesses to take a systematic approach to accommodating a broad range of worker profiles that delivers greater consistency and cost control.
 
 
Niladri Sekhar Nath is a contributing writer for ContactCenterSolutions covering telecommunications, service providers and networking.
Don’t forget to check out ContactCenterSolutions’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps.



Home