Contact Center Solutions Featured Article

March 27, 2008

Oracle Integrations Link BI, E-Biz Suite, CRM

By David Sims


Oracle (News - Alert) has announced new integrations between Oracle Business Intelligence Applications and the Oracle E-Business Suite R12, as well as what Oracle officials call "enhanced support across Oracle's core BI foundation software, Hyperion Essbase and Oracle Business Intelligence Suite Enterprise Edition Plus (Oracle BI Suite EE Plus)."
 
Saying they allow organizations to add BI functionality to their applications environments, Oracle BI Applications, in the words of company officials, "offer new support for the Oracle E-Business Suite R12 including pre-built content and adapters for Financials, Human Capital Management, Order Management & Fulfillment, and Supply Chain modules."
 
Oracle BI Applications already support previous releases of the Oracle E-Business Suite.

Built on Oracle BI Suite EE Plus, Oracle BI Applications let organizations "take advantage of the platform's hot-pluggable capabilities," Oracle officials say, from such data sources as Oracle's PeopleSoft Enterprise, Oracle's Siebel CRM, and SAP (News - Alert) apps.
 
Earlier this month Oracle announced Oracle CRM On Demand Release 15, the latest release of Oracle's on demand CRM service. Company officials say it has "new Social CRM capabilities, including social networking and collaboration capabilities."
 
Social CRM gives users collaborative applications that become "e-smarter" by "using the collective intelligence of social networks and work both within and outside the barriers of companies."
 
The product includes enhanced collaboration, "driven by the combination of Sticky Notes and a Message Center, allowing back-and-forth commentary," company officials say. For example, pertinent team members can subscribe to sticky notes, creating a social network where all members of the network are kept up to date simultaneously. 
 
Customers can take Oracle CRM On Demand objects, such as top accounts
or contacts. and include them within their Web portal applications, such as iGoogle or MyYahoo!, and incorporate content from other Web applications and RSS feeds. "This lets users continuously access updated CRM information without having to leave their preferred portal," according to the Oraclians.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Deploying a Virtual Call Center: Tips, Techniques and Best Practices, brought to you by LiveOps (News - Alert).
 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.


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