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Knoa Software Signs Global Reseller Agreement with SAP

March 26, 2008

Knoa Software has announced it signed a global agreement with SAP AG through which the company will resell Knoa’s Experience and Performance Manager. The solution, SAP User Experience Management, will help customers make the most of the value derived from their deployments of SAP applications by driving adoption, building end-user proficiency, and further ensuring the application is delivering an efficient and effective end-user experience.

 
With SAP User Experience Management (UEM) by Knoa, customers get a single software tool to simultaneously boost employee productivity and optimize application performance, quality and usability.
 
“For the past two years, we have been remarketing the Knoa solution and have achieved great success with global SAP customers who recognize that driving end-user performance is critical to realizing ROI objectives for their SAP implementations,” said Nina Simosko, COO, SAP Global Education and Performance Management. “With this expanded relationship, SAP will sell the product directly as a solution extension. We are delighted to be teaming with the industry leader to bring this important capability to our customers.”
 
SAP UEM by Knoa monitors application execution from the perspective of the end user and provides precise metrics about the user experience as well as measurements on how effectively people execute the SAP application. Knoa’s role-based console enables every function within an organization to benefit from end-user performance metrics, all from the same universal user-monitoring agent.
 
It is often assumed the biggest challenge of ERP deployments is software complexity. SAP UEM by Knoa addresses the issues that sometimes are forgotten in the discussion of ERP implementations like the time it takes to get people to use a new system, how to use it properly, and how to sustain that effective use throughout the deployed lifecycle of the application.
 
“CIOs and IT executives are under immense pressure to deliver results from their company’s investment in enterprise software applications,” said Thad Eidman, CEO of Knoa Software, Inc. “Knoa’s solutions provide comprehensive, precise metrics about application and end-user performance – from the only place that matters – the end-user perspective. Armed with this insight, companies can effectively target resources for maximum leverage and optimal return on investment.”
 
 
Niladri Sekhar Nath is a contributing writer for ContactCenterSolutions covering telecommunications, service providers and networking.
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