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CRM for Auto Dealers Adds Carfax Reports

March 24, 2008

Auto/Mate Dealership Systems, which sells dealer management software products, has announced that Carfax Vehicle History Reports have been integrated into the company's Automotive Management Productivity Suite.
 
Dealer customers can now view and obtain Carfax Reports right from AMPS, a comprehensive dealer management system. The integration gives dealers "faster, more convenient access to used vehicle history information from Carfax," according to Auto/Mate officials.

 
Mike Esposito, CEO of Auto/Mate, said the deal meant that AMPS dealer clients can retrieve Carfax reports from their DMS console "with only a few keystrokes." Dealers can generate a Carfax report using AMPS' Customer/Mate CRM module by clicking on the Carfax logo located on the vehicle inquiry screen. The report can then be viewed, printed from the screen, or e-mailed.
 
Carfax Vehicle History Reports can also be generated from AMPS' trade-in entry screen to help determine the vehicles trade-in value. The reports provide information to buyers and sellers of used cars, including ownership history, mileage and vehicle damage.
 
AMPS is currently installed at more than 400 dealerships nationwide. The system has more than 20 modules, including Sales, F&I, Fixed Operations, Accounting and CRM. It was designed by former auto dealer executives.
 
And late last year Dealer Specialties, a division of Dominion Enterprises and vendor of data and photo collection, inventory management and data distribution services, announced a partnership with Carfax to give dealers dynamic window labels with vehicle history.
 
Using the labels, shoppers can find details such as ownership history, including Carfax 1-Owner cars, whether the vehicle qualifies for the Carfax Buyback Guarantee and if no accidents or structural/frame damage have been reported to Carfax, among others.
 
Glen Garvin, General Manager of Dealer Specialties, called the inclusion of vehicle history data on window stickers a "merger of our respective industry strengths, which benefit both dealers and consumers."
 
Labels can be generated by Dealer Specialties, a division of Dominion Enterprises, right on the lot, once dealers run a Carfax Vehicle History Report for their inventory.
 
David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.
 
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