Contact Center Solutions Featured Article

Contact center solutions provider Promero announced its signing of a channel partner reseller agreement with Verint, a company that specializes in workforce management and performance monitoring products.

 

“Promero’s commitment to provide the highest quality and superior products to the call center and customer care industry is reinforced with the addition of Verint and its workforce management and performance monitoring solutions,” said Gregg Troyanowski, president of Promero, in a statement.

 

Troyanowski continued: “Verint’s flexible platform provides easy, straightforward integration with Promero’s other offerings, including Contact Center Anywhere and Siebel CRM. We are very pleased to be affiliated with this prestigious award winning company.”

 

Verint helps organizations assimilate the vast information collected during their daily operations. The company’s intelligence solutions integrate and analyze large volumes of data inclusive of images captured by thousands of cameras, trends in millions of calls, and threats amidst billions of interactions. They identify critical intelligence that is typically difficult to locate and help industry and government take effective action in order to achieve performance and security initiatives.

 

Verint’s enterprise workforce optimization solutions help organizations capture and analyze customer interactions; improve workforce performance; and enhance service processes in contact center, branch, and back-office operations. These workforce optimization solutions are developed in association with Witness Systems to enhance visibility across the customer service delivery chain, thus improving the customer experience and generating new opportunities to increase revenue and reduce costs.

 

Verint contact center solutions are designed to assist organizations to capture, analyze, and act upon cross-functional information regarding customer interactions, workforce performance, and customer service processes.

 

The contact center solution portfolio from Verint covers full-time and compliance recording, workforce optimization, powerful quality monitoring, award-winning speech and data analytics, integrated e-learning, interactive workforce management, robust customer feedback, and performance management tools.

 

Promero, which was founded in 2001, offers technology, strength, stability, comprehensive consultation, implementation, and support in association with its partners. The company is recognized as a Worldwide Oracle Certified Partner for Siebel CRM and Contact Center Anywhere, IEX Channel Partner and Authorized Reseller for TotalView Work Force Management, Verint Channel Partner and Authorizes Reseller for Impact 360 Work Force Optimization, Cognos Channel Partner for Business Intelligence, Voxeo Channel Partner for Voice Recognition and 1Vault Reseller for data center services.