Contact Center Solutions Featured Article

Welcome to Friday and another edition of the CRM Week in Review.

 

Workforce optimization solutions provider Verint Witness Actionable Solutions recently announced a solution that allows small to medium-sized businesses (SMBs) to gain the benefits enjoyed by larger companies when it comes to capturing customer intelligence and maximizing workforce performance to better manage the balance between optimizing operating costs and ensuring high-caliber customer experiences. This week, the CRM Week in Review had a chance to speak with Kristyn Emenecker, Principal Consultant Solutions Marketing for Verint Witness Actionable Solutions, about the "SMB-friendly" announcement.

Read the full article here.

 

Speaking of functionality for small businesses, InfoStreet Inc., provider of a Web-based IT and productivity software suite, StreetSmart, this week announced Version 2 of its customer relationship management (CRM) application. StreetSmart’s CRM is aimed at small businesses looking to gain the benefits of CRM but unable or unwilling to spend the multimillion dollars necessary with many traditional CRM implementations. StreetSmart’s CRM offers small businesses across all industries tools management and sales professionals can use to track leads, customers and grow business. And according to the company, the solution can accomplish this for as little as $10 per user.

Read the full article here.

 

With this week’s announcement of Aspect Unified IP with Unified Communications (see Rich Tehrani's blog for announcement), it's natural to wonder, "What can unified communications (UC) do for the call center?"

Read the full article here.

 

Need a more secure way to make sure your customers are who they say they are? Tel Aviv-based advanced voice biometric solutions provider PerSay this week announced the official release of its Version 6.0 speaker verification platform. The new version features enhanced security to address the evolving challenges of delivering remote services via contact centers and the Internet.

Read the full article here.

 

Vtiger this week announced the availability of vtiger CRM 5.0.4, a new release of its fully open source CRM suite with what company officials describe as "a number of improvements and feature enhancements." Vtiger CRM 5.0.4 "addresses critical security issues, and a number of other issues reported by the vtiger community," according to vtiger officials.  

Read the full article here.

 

Sticking with the open source CRM theme, MPower Systems, which sells software for constituent relationship management (CRM) and fundraising for nonprofits, has announced that the company is moving to an open source software model, making its product available to all nonprofits without license fees. Additionally, users will have access to MPower's source code so they can develop features and functionality to meet their organizations' individual requirements. It's available at www.mpoweropen.com.

Read the full article here.

 

Finally, CRM news from a company that knows a thing or two about CRM. Oracle this week announced Oracle CRM On Demand Release 15, the latest release of the company's on demand CRM service. Company officials say it has "new Social CRM capabilities, including social networking and collaboration capabilities." Social CRM gives users collaborative applications that become "e-smarter" by "using the collective intelligence of social networks and work both within and outside the barriers of companies."

Read David Sims’ article here.

 

Additional Oracle CRM news included the announcement of Oracle Mobile Sales Assistant, providing mobile CRM access for CRM On Demand customers using the BlackBerry wireless platform. Intended for mobile users, the product is an application designed to help users "collaborate with colleagues and customers, complete frequent tasks while out in the field and close deals more quickly while on the road," according to company officials.

Read all about it here.

 

That’s all for this week, CRM fans.