Contact Center Solutions Featured Article

Telax Introduces New Services

October 12, 2011

Telax, a provider of contact center solutions, recently announced in a press release that it has added few services to its portfolio. The company will now offer Call Recording service for Metaswitch subscribers; Executive Dashboard for Telax Contact Center; and White Labeling for the Telax Contact Center Portal.


With the call recording service, Metaswitch service provider's customers will be able to avail call recording and retrieval facility. The new Executive Dashboard will allow companies to make sense of the mountain of data streaming out of a service desk or customer care department. With White Labeling services, the Metaswitch service provider will be able to re-brand the Telax solution with their own name and logo, providing a SMB solution to their subscriber base under one company umbrella, the company said.

"Like Metaswitch, we pride ourselves on a customer focused product development cycle. We listened to what our Metaswitch customers were telling us and we responded accordingly" said Koray Parmaks, Telax VP of Marketing, in a statement. "Examples include a cloud-based call recording feature that enables Metaswitch service providers to offer this functionality to their subscribers without any start up costs. Also important to the Metaswitch ecosystem was the ability to leverage Telax as a best-of-breed partner while maintaining a carrier's branding in front of their customer, so we've introduced co-branding and white labeling options."

In related news, ThinkTel Communications, a national provider of Session Initiation Protocol (SIP)-based voice, video, and data services, announced Telax Hosted Call Center will now be its official contact center solution. Telax Hosted Call Center will help businesses that require a contact center due to increasing customer calls or need to replace their existing contact center. The new contact center solution, which combines Telax Hosted Call Center and ThinkTel SIP Trunking, allows companies to employ a call center at a much lower cost than legacy technologies would ever allow, according to company officials.


Rahul Arora is a ContactCenterSolutions contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by Rich Steeves



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