Contact Center Solutions Featured Article

Cincom Announces 'Acquire' to Fill in CRM and ERP Gaps

March 11, 2008

New Delhi-based software provider Cincom Systems (News - Alert) announced the first release of its new selling and business acquisition software, Cincom Acquire. The product suite is described by company officials as an "end-to-end selling and business acquisition product for companies that sell complex products and services," designed to "fill the gaps in traditional CRM- and ERP-based systems strategies."

Built on the Microsoft (News - Alert) Office SharePoint Server architecture, the product supports collaborative selling processes. "Our customers' product management, engineering and marketing divisions can now align information and strategies, and move that information closer to the sales cycle," company officials say.
 
The product integrates with "out-of-the-box" Microsoft Dynamics CRM, and integrates with other Microsoft Dynamics ERP systems.

Cincom Acquire's core components are used by manufacturers selling complex engineer-to-order or configure-to-order products to streamline their sales, design, and proposal processes. Cincom officials say their products can reduce proposal generation time from five days to 15 minutes, and decrease time to close a sale by 80 percent.

Cincom Acquire is currently nominated for Microsoft's Office Business Application of the Year.
 
It's good to see this company in the news again; the last time this reporter covered the Cincom was in May of 2005, when it announced an alliance agreement with Intervoice (News - Alert), a converged-voice and data tool producer headquartered in Dallas, to offer a combination of Intervoice's phone-based customer self-service solutions and Cincom's customer experience management software, Synchrony.
 
The pair's combined efforts were to be marketed to companies "looking to enhance the efficiency and productivity of the contact center environments and improve the customer experience," according to Cincom officials.
 
Synchrony was awarded Technology Marketing Corporation's Customer Interaction Solutions Magazine 2004 Product of the Year.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Migrating Your Messaging System, brought to you by Active Voice.

 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!