Contact Center Solutions Featured Article

Fusion to Expand Call Center with Plans to Create 400 New Jobs

March 04, 2008

Domestic expansion of call center operations is always a good thing. Such a move is proof of the economic viability of the area, the available talent pool and the success of the organization.

For Fusion, an ambitious expansion plan was revealed that could add up o 400 new jobs. The company tool over the former Orange building at Bracken Hill in Peterlee last year and employs 200 workers who deal with various blue-chip clients.

The firm has predicted that future growth and as a result, had pledged to create another 400 jobs in the next two years. To drive the process, the company’s management has been working closely with One NorthEast’s Strategic Account Management team, a regional development agency.


According to Mike Sherwood, managing director of Fusion, as a major local employer, Fusion had already seen some fantastic results in Sunderland which is why the company was keen to invest further in North East England by opening the Peterlee contact center. The company employs 350 people at its sister site in Sunderland.

Sherwood also noted that the Fusion approach is to offer local people a fun and interesting place to work with real career opportunities. Sherwood highlighted that the company works hard to ensure there is a good atmosphere for all Fusion employees.

Ian Williams, director of business and industry at One NorthEast, said in a statement: "In its first year in Peterlee, the company has already taken on 200 people on top of the 350 staff it employs in Sunderland.

"The planned recruitment of a further 400 people between now and 2010, and the fact that this is another example of a company moving into the region and planning for future growth, is great news for the whole of the North East because we know how important the service sector is to the regional economy," Williams added.

In addition to its partnership with One NorthEast, Fusion will also be working with other organizations, such as County Durham Development Company (CDDC) and Jobcentre Plus to help fill the positions the company hopes to create. 

Stewart Watkins, CDDC managing director, noted that one of the major issues Fusion and other contact center companies face is workforce availability. Fusion and CDDC are working closely together to put the company in touch with schools and education leaders in East Durham. As a result, young people will know the positive and prosperous careers available to them in the contact center industry.

Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

Want to learn more about call centers? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!