Contact Center Solutions Featured Article

February 28, 2008

Home-based Call Center Provider Looks To Recruit French And German Speakers

By Tracey E. Schelmetic


Are you a mature worker, fluent in either French or German and looking to become a home agent? It may be your lucky day.
 
Home-based agent service provider Arise Virtual Solutionsannounced today that it is actively seeking to recruit at least 250 bilingual customer interaction professionals with French and German language skills to handle multilingual customer requests from its technology and retail clients. The French and German language program follows Arise’s successful Spanish-speaking program. The company states that bilingual agents, on average, may earn 20 percent more by putting their language skills to use.
 
Arise recruits, screens and certifies thousands of what it calls Arise Certified Professionals (ACPs) that invest in their own training and equipment to answer calls, e-mail and provide interactive chat services from their home offices. Operating as individual small businesses, or Virtual Services Corporations, ACPs choose specifically when and with which Arise clients they would like to work. Arise’s says that its mission is to match the capabilities of its professionals with the goals of its clients and the needs of their customers – inspiring trust and creating results for those it connects. 
 
“Many of our retail and technology clients serve customers around the globe, as well as a growing international population within the U.S.,” said Jared Fletcher, Vice President, ACP Admissions and Certifications at Arise. “We want to ensure we can provide the most flexible customer care solutions based on growing client demand for these language skills. At the same time, there are hundreds of potential agents across the nation that could be paid a premium for a skill that comes naturally to them,” he added.
 
Arise currently services two of the Fortune 10 and 10 of the Fortune 500 companies. In its eleventh year a virtual services provider, Arise's goal is to deliver "better business solutions to organizations that can most benefit from engaging an outsourced home-agent program." The company specializes in providing multichannel customer support to clients in the retail, financial services, travel/hospitality, utilities and health care sectors. This includes basic and complex levels of tech support, roadside assistance, providing insurance quotes, consumer goods sales, and travel reservations, among others. 
 
For more information or to apply as an agent, visit www.arise.com. 
 
Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.
 


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