Contact Center Solutions Featured Article

CRM System Implemented for Houston HR Firm's Call Center

February 27, 2008

G&A Partners, a Houston-based Human Resource and administrative services company, has announced that it has launched a new Customer Care Center.
 
G&A's "high touch" and "high tech" service center will allow the firm to improve its support to the nearly 250 small to mid-size Texas companies who contract such administrative functions as human resources, employee benefits, workers compensation, payroll, and financial reporting to the firm.
 
Now when clients call G&A's Customer Care Center, the service rep will use Customer Relationship Management (CRM) technology to "document, categorize and track any pending issue," from the time of the call through resolution, company officials say.
 
"At G&A Partners, we have made a significant investment in technology specifically designed for our business," said John Allen, President and COO, G&A Partners. "But 'high-tech' alone cannot meet the needs of our clients."
 
Allen claimed that with the addition of its Customer Care Center as well as other investments in resources and new technology, G&A's practices "are meeting the highest industry standards set by and typically seen only in larger national HR service firms."
 
At G&A every employee, including the CEO, "participates in bi-monthly training on service-oriented principles and practices," Allen added.
 
 
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Don’t forget to check out TMCnet’s
White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is IP Enabled Contact Centres , brought to you by Avaya (News - Alert).
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

The FCC Hits AT&T With the Largest Privacy and Data Security Enforcement Action to Date

A breach that took place in AT&T call centers in Mexico, Colombia and the Philippines didn't make much news when it happened; but what brought it to light was the settlement the company made with the FCC. [ Read More ]
04/13/2015

Enghouse Interactive CRM Connecter 1.0 Certified for Integration with SAP

The big trend in customer experience management (CEM) is enabling customer care agents to have better real-time visibility of all aspects of the customer journey. In particular this means providing the valuable information that exists in customer relationship management systems and other databases where relevant information resides. [ Read More ]
04/10/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!