Contact Center Solutions Featured Article

CRM System Implemented for Houston HR Firm's Call Center

February 27, 2008

G&A Partners, a Houston-based Human Resource and administrative services company, has announced that it has launched a new Customer Care Center.
 
G&A's "high touch" and "high tech" service center will allow the firm to improve its support to the nearly 250 small to mid-size Texas companies who contract such administrative functions as human resources, employee benefits, workers compensation, payroll, and financial reporting to the firm.
 
Now when clients call G&A's Customer Care Center, the service rep will use Customer Relationship Management (CRM) technology to "document, categorize and track any pending issue," from the time of the call through resolution, company officials say.
 
"At G&A Partners, we have made a significant investment in technology specifically designed for our business," said John Allen, President and COO, G&A Partners. "But 'high-tech' alone cannot meet the needs of our clients."
 
Allen claimed that with the addition of its Customer Care Center as well as other investments in resources and new technology, G&A's practices "are meeting the highest industry standards set by and typically seen only in larger national HR service firms."
 
At G&A every employee, including the CEO, "participates in bi-monthly training on service-oriented principles and practices," Allen added.
 
 
 
David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Don’t forget to check out TMCnet’s
White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is IP Enabled Contact Centres , brought to you by Avaya (News - Alert).
 

Article comments powered by Disqus

Related Contact Center Solutions Articles

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!