Contact Center Solutions Featured Article

February 27, 2008

CRM ASP Integrates Vonage VoIP in CRM Platform

By Anuradha Shukla


CRM ASP has announced the availability of Vonage (News - Alert) VoIP services fully integrated in the CRM platform. The Vonage integration brings small businesses full integration with Free CRM and CRM ASP licensed products. This will provide one-click calling and automate phone dialing and outbound sales campaigns with Vonage.
 
The company explains that by taking advantage of Vonage VoIP services integrated within the FreeCRM.com product, businesses can realize tremendous cost savings and reduce complexity. The first on-demand CRM product to integrate the Skype (News - Alert) calling platform, FreeCRM.com is now the first to integrate Vonage VOIP services directly within the CRM system.
 
Eric Stone, CEO of CRM ASP, Inc., parent company to FreeCRM.com, noted in a statement that the new generation of software-as-a-service companies like CRM ASP and FreeCRM.com is ushering in the new era of integrated telecommunications and software.
 
SMBs now have access to a fully integrated VoIP system in Vonage, providing tremendous cost savings for inbound and outbound call automation. Stone indicated that the opportunity for small and medium sized businesses to take advantage of tremendous cost savings with Vonage VoIP services coupled with their web-based, on-demand CRM platform is a winning combination.
 
Boasting over 75,000 companies and 90,000 subscribers, FreeCRM.com is a global on-demand CRM provider for businesses worldwide.
 
 
Anuradha Shukla is a contributing editor for TMCnet, covering call centers, CRM and information technology. To see more of her articles, please visit her columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is IP Enabled Contact Centres , brought to you by Avaya (News - Alert).


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