Contact Center Solutions Featured Article

February 25, 2008

Verticals onDemand Introduces SaaS CRM Application

By Niladri Sekhar Nath


Verticals onDemand, a pharmaceutical industry provider of Software-as-a-Service (SaaS (News - Alert)) CRM solutions, has introduced VBioPharma Primary Care Edition CRM application for life sciences organizations.
 
Verticals onDemand has claimed that this is the first CRM application pre-validated for PDMA and the Food and Drug Administration s CFR Part 11 compliance. Verticals onDemand offers a call reporting and sampling system with complete IQ and OQ documentation. Thus, it reduces costs as well as the risk of being issued a damaging consent decree from the federal government.
 
“The consequences of not properly validating your system can be devastating,” said Patrick P. Den Boer, CEO of Q Pharma, Inc., a leader in regulatory compliance consulting services to the life sciences industries. “At the very least, a company will be issued an FD-483, which damages a company s reputation. At the worst, a company could enter into a consent decree costing the organization millions of dollars in fines, and even shutting down the facility.”
 
VBioPharma is the first Software as a Service (SaaS) CRM solution for primary care and the only Pharma CRM solution to come pre-validated. The solution is based on the Force.com platform to deliver all the advantages of the SaaS model to replace old client/server solutions.
 
The solution delivers full primary care functionality including physician and account profiling; tracking physician and account affiliations; call scheduling and route management; call reporting and mobile call reporting with electronic signature capture etc.
 
The VBioPharma Primary Care Edition also combines full-featured functionality for specialty care, managed care, and key opinion leader management in a single application, empowering all pharmaceutical sales teams to integrate their strategies for optimum success.
 
 
 
Niladri Sekhar Nath is a contributing writer for TMCnet covering telecommunications, service providers and networking.
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is IP Enabled Contact Centres , brought to you by Avaya (News - Alert).
 


Related Contact Center Solutions Articles

    From Contact Environment to Interaction Ecosystem: The Future of the Customer Contact Center

    Few areas of business operation have been called into greater question in recent years than customer contact centers. Between impersonal automated systems, frustrating menus, and the hot potato topic of overseas outsourcing, the operational model of the customer service contact center has lost touch with its core reason for being - to service the customer. [ Read More ]
    02/13/2012

    TMCnet Contact Center Solutions Week in Review

    It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice … [ Read More ]
    02/11/2012

    Aegis Lands in Magic Quadrant

    Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide. [ Read More ]
    02/10/2012

    Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager

    Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job. [ Read More ]
    02/10/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.