Contact Center Solutions Featured Article

Speech Recording Solutions Provider OAISYS Earns Mitel CommSource Vendor of the Year Award

January 31, 2008

Speech recording solutions provider OAISYS (News - Alert), maker of the Talkument voice documentation appliance, has won the Mitel CommSource Vendor of the Year award for the second consecutive year.

Mitel (News - Alert) is a leading provider of business phone systems to the enterprise and SMB markets. Its Mitel CommSource division provides an extensive portfolio of add-on, peripheral and application-specific communications products designed specifically to integrate with and enhance Mitel’s core product line. OAISYS is a partner of Mitel’s, and has worked with its CommSource division. Mitel CommSource presented the award to OAISYS during the 2008 Mitel Business Partner Forum, held last week in Orlando, Fla.

“We’re extremely pleased to receive this honor,” Brian Spencer, president of OAISYS, said in a press release. “We view this accomplishment as a symbol of the synergy that exists between OAISYS and Mitel. The CommSource Vendor of the Year award is a public acknowledgement of the strength of our call recording solutions and our unrelenting commitment to service and support.”

“OAISYS has been a valued and trusted business partner for years, and we’re thrilled for their achievement,” added Dana Wiggin, vice president of Mitel CommSource, in a press release. “OAISYS exemplifies what it means to be ‘customer-focused.’ Their solutions enhance the productivity and profitability of end-users, and their support network leads the industry in its responsiveness and effectiveness.”

OAISYS’ Talkument voice documentation appliance lets business executives record and document voice interactions with the click of a button. After a recording has been made, it can be annotated in any number of ways, plus it can be easily edited and stored in a file management system that makes finding past recordings a snap. In addition certain segments of the recording can be encrypted and secured via user password. This way, interactions can still be shared with key personnel, while more sensitive portions of the interaction can be kept private.

Talkument offers an Outlook-style interface which lets users easily store and organize digital recordings of important conversations for use in collaborating as well as recalling critical information. It is built with .NET (News - Alert) click-once technology to eliminate conflicts with a company's data infrastructure and enable rapid deployment with secure central management.

(To read more about Talkument, check out TMCnet President and Editor-in-Chief Rich Tehrani’s (News - Alert) article about the product, here.)

OAISYS also offers Tracer, call recording/quality monitoring software for contact centers. This software product allows organizations to record calls, evaluate and rank employee performance and archive calls for later playback and review.

Mitel also made news today when it announced that Nesma, a Saudi Arabian private Internet Service Provider, is to become a reseller of Mitel’s rich portfolio of IP communications solutions. Under the agreement, Riyadh-based Nesma will take Mitel’s range of IP Communications platforms to market, including the Mitel 3300 IP Communications Platform (ICP) that scales from 10 to 65,000 users in a single network configuration. In addition, Nesma will deploy Mitel’s portfolio of innovative applications, including the Mitel Customer Interaction Suite. This will fulfill the needs of contact centers, and unified communications applications that offer customers value-added solutions for mobility, teleworking, speech-enabled unified messaging, voice mail, collaboration, presence, video conferencing, and wireless communications.

And OAISYS was in the news earlier this month when it announced that it was teaming up with prairieFyre, a developer of Web-based multimedia contact center software, to bring greater benefits and interoperability to their customers. The partnership allows for the integration of the OAISYS Tracer call center recording solution with prairieFyre’s Customer Interaction Solutions portfolio for the Mitel 3300 IP Communications Platform.

For more information about Mitel, visit www.mitel.com.

For more information about OAISYS, visit www.oaisys.com.

-------------

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!