Contact Center Solutions Featured Article

Speech Recording Solutions Provider OAISYS Earns Mitel CommSource Vendor of the Year Award

January 31, 2008

Speech recording solutions provider OAISYS (News - Alert), maker of the Talkument voice documentation appliance, has won the Mitel CommSource Vendor of the Year award for the second consecutive year.

Mitel (News - Alert) is a leading provider of business phone systems to the enterprise and SMB markets. Its Mitel CommSource division provides an extensive portfolio of add-on, peripheral and application-specific communications products designed specifically to integrate with and enhance Mitel’s core product line. OAISYS is a partner of Mitel’s, and has worked with its CommSource division. Mitel CommSource presented the award to OAISYS during the 2008 Mitel Business Partner Forum, held last week in Orlando, Fla.

“We’re extremely pleased to receive this honor,” Brian Spencer, president of OAISYS, said in a press release. “We view this accomplishment as a symbol of the synergy that exists between OAISYS and Mitel. The CommSource Vendor of the Year award is a public acknowledgement of the strength of our call recording solutions and our unrelenting commitment to service and support.”

“OAISYS has been a valued and trusted business partner for years, and we’re thrilled for their achievement,” added Dana Wiggin, vice president of Mitel CommSource, in a press release. “OAISYS exemplifies what it means to be ‘customer-focused.’ Their solutions enhance the productivity and profitability of end-users, and their support network leads the industry in its responsiveness and effectiveness.”

OAISYS’ Talkument voice documentation appliance lets business executives record and document voice interactions with the click of a button. After a recording has been made, it can be annotated in any number of ways, plus it can be easily edited and stored in a file management system that makes finding past recordings a snap. In addition certain segments of the recording can be encrypted and secured via user password. This way, interactions can still be shared with key personnel, while more sensitive portions of the interaction can be kept private.

Talkument offers an Outlook-style interface which lets users easily store and organize digital recordings of important conversations for use in collaborating as well as recalling critical information. It is built with .NET (News - Alert) click-once technology to eliminate conflicts with a company's data infrastructure and enable rapid deployment with secure central management.

(To read more about Talkument, check out TMCnet President and Editor-in-Chief Rich Tehrani’s (News - Alert) article about the product, here.)

OAISYS also offers Tracer, call recording/quality monitoring software for contact centers. This software product allows organizations to record calls, evaluate and rank employee performance and archive calls for later playback and review.

Mitel also made news today when it announced that Nesma, a Saudi Arabian private Internet Service Provider, is to become a reseller of Mitel’s rich portfolio of IP communications solutions. Under the agreement, Riyadh-based Nesma will take Mitel’s range of IP Communications platforms to market, including the Mitel 3300 IP Communications Platform (ICP) that scales from 10 to 65,000 users in a single network configuration. In addition, Nesma will deploy Mitel’s portfolio of innovative applications, including the Mitel Customer Interaction Suite. This will fulfill the needs of contact centers, and unified communications applications that offer customers value-added solutions for mobility, teleworking, speech-enabled unified messaging, voice mail, collaboration, presence, video conferencing, and wireless communications.

And OAISYS was in the news earlier this month when it announced that it was teaming up with prairieFyre, a developer of Web-based multimedia contact center software, to bring greater benefits and interoperability to their customers. The partnership allows for the integration of the OAISYS Tracer call center recording solution with prairieFyre’s Customer Interaction Solutions portfolio for the Mitel 3300 IP Communications Platform.

For more information about Mitel, visit www.mitel.com.

For more information about OAISYS, visit www.oaisys.com.

-------------

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Today’s featured White Paper (News - Alert) is titled VoIP Doesn’t Require Any Phone Equipment Investment, brought to you by Accessline.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

As the wealth of news and insights in the Contact Center Solutions Community attests this week what is typically called "The Dog Days of Summer," in the Northern Hemisphere is a mischaracterization. There was plenty to report on to say the least. [ Read More ]
08/23/2014

Interactive Intelligence Foundation to Raise Funds for At-risk Youth

Interactive Intelligence Foundation fund raiser for at-risk youth to feature IndyCar driver Ed Carpenter. [ Read More ]
08/22/2014

Australian Consumers Vent more online about Poor Customer Experiences

Australian consumers are more inclined to express their customer service views online than those in UK and US. [ Read More ]
08/22/2014

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!