Contact Center Solutions Featured Article

January 31, 2008

CRM Product Epicor iScala Picked for Cricket Council

By David Sims

CRM vendor Epicor Software (News - Alert) has announced that the International Cricket Council (ICC) has implemented  its Epicor enterprise resource planning product.
 
Headquartered in Dubai, the ICC—the global governing body for cricket—picked Epicor iScala for "cost and time savings" across the organization, Epicor officials say, adding that the ICC selected Epicor to streamline the sports body's budgeting, analysis, tournament accounting and overall financial management functions. 
 
"It was important for us to use the advantages enterprise technology brings at a time of dynamic growth for the ICC," Faisal Hasnain, chief financial officer of the ICC, said. "Epicor has given us a clear end-to-end control over funds flow and its administration as the ICC's operational footprint expands rapidly in line with the growth of the game of cricket."
 
The ICC moved its headquarters to Dubai in 2005 at a time of rapid rise in commercial revenues from the game. "As part of the restructuring process we have expanded considerably, with growth in staff and a larger geographical footprint," said Hasnain.
 
A week ago Epicor|CRS, the Retail Solutions Division of Epicor Software, a vendor of enterprise business software products to the midmarket and Global 1000, has announced new capabilities and expanded support.
 
CRS RetailStore, Epicor|CRS's point-of-sale product, now offers more capabilities to sell to retailers doing business internationally. Additionally, the Epicorians say, the company plans to expand its Bracknell, United Kingdom office, and add a new professional services and support center in Malaysia.
 
As a result of the company's acquisition by parent company Epicor Software in late 2005, Epicor|CRS has expanded into the international retail markets in Central and Eastern Europe and Asia Pacific.
 
"Our customer base is expanding outside the US, and so must our products and services," said Lynne Davidson, general manager for Epicor|CRS, referencing several new Epicor|CRS international customers such as Claire's in the UK, and Wing Tai and Challenger Technologies Limited in Singapore.
 
The latest version of RetailStore -- RetailStore 3.1, released in Q3 2007 -- supports French Canadian, Italian, French, and Spanish languages. RetailStore 3.1 handles capturing customer data for multiple country formats and supports multiple currency denominations and rounding.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is Competitive Database Tools Key Sales Weapons in the Telecom Industry, brought to you by TelcomTactics.
 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.


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