Interactive CRM Vendor Avaya Cited for Indian Award
January 31, 2008
New Delhi-based Avaya GlobalConnect, an Indian communication products provider, has won the Frost & Sullivan's Market Leadership Award for Enterprise Telephony and Contact Centers at the India ICT Awards held recently in Mumbai.
The sixth consecutive win cites the company's "efforts to empower organizations in India to use Intelligent Communications products to gain a sustainable competitive advantage," according to Avaya officials.
The Frost & Sullivan Market Leadership Awards for the ICT industry were chosen based on research and analysis by the analyst team tracking various ICT markets on a regular basis. The team monitors competitor revenue, market share, growth over the last year, market and technology innovation, go-to-market strategy and other developments.
Presenting the award, T.R Madan Mohan, Director of Consulting, ICT Practice, Frost & Sullivan, South Asia and Middle East, said Avaya Global Connect has "retained its position as the market leader in the Enterprise Telephony market and the Interactive CRM market."
Last fall Avaya's contact center products were honored at Middle East Contact Center Awards, where six of the eleven awards for contact center excellence were bagged by companies that have implemented Avaya solutions.
Initiated by Insight and sponsored by Avaya, the Middle East Contact Center Awards is dedicated to the contact center business in the Middle East. The event is considered a benchmark for the region's estimated 500 contact centers, with about 25 based in the United Arab Emirates alone.
The awards recognized "the performance and service excellence of some of the best contact centers in the region," according to event sponsors. Egypt-based Xceed, one of Telecom Egypt's companies, took home the Middle East Contact Center OSP of the Year 2007 award for its customized products, and variety of inbound and outbound services.
David Sims is a contributing editor for ContactCenterSolutions. To read more of David’s articles, please visit his columnist page. He also blogs for ContactCenterSolutions here.