Contact Center Solutions Featured Article

Interactive CRM Vendor Avaya Cited for Indian Award

January 31, 2008

New Delhi-based Avaya GlobalConnect, an Indian communication products provider, has won the Frost & Sullivan's (News - Alert) Market Leadership Award for Enterprise Telephony and Contact Centers at the India ICT Awards held recently in Mumbai.
 
The sixth consecutive win cites the company's "efforts to empower organizations in India to use Intelligent Communications products to gain a sustainable competitive advantage," according to Avaya (News - Alert) officials.
 
The Frost & Sullivan Market Leadership Awards for the ICT industry were chosen based on research and analysis by the analyst team tracking various ICT markets on a regular basis. The team monitors competitor revenue, market share, growth over the last year, market and technology innovation, go-to-market strategy and other developments.
 
Presenting the award, T.R Madan Mohan, Director of Consulting, ICT Practice, Frost & Sullivan, South Asia and Middle East, said Avaya Global Connect (News - Alert) has "retained its position as the market leader in the Enterprise Telephony market and the Interactive CRM market."
 
Last fall Avaya's contact center products were honored at Middle East Contact Center Awards, where six of the eleven awards for contact center excellence were bagged by companies that have implemented Avaya solutions.

Initiated by Insight and sponsored by Avaya, the Middle East Contact Center Awards is dedicated to the contact center business in the Middle East. The event is considered a benchmark for the region's estimated 500 contact centers, with about 25 based in the United Arab Emirates alone.

The awards recognized "the performance and service excellence of some of the best contact centers in the region," according to event sponsors. Egypt-based Xceed (News - Alert), one of Telecom Egypt's companies, took home the Middle East Contact Center OSP of the Year 2007 award for its customized products, and variety of inbound and outbound services.
 

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers whitepapers, case studies and other documents which are free to registered users. Today’s featured white paper is Best Practices for Leveraging Home-Based Agent Solutions for Sales and Marketing, brought to you by LiveOps (News - Alert).

 
David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

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