Home agent provider Alpine Access today announced that Paul Inson has joined the company as vice president of human resources. Inson, who will report directly to Alpine Access CEO Chris Carrington, will direct the human resource and recruiting functions to manage the complexities of supporting 7,500 virtual employees working across the nation. He will cultivate internal company culture, develop programs to quickly assimilate new employees and establish recognition programs. Additionally, he will support the company’s plans to hire over 5,500 new employees next year by proactively locating and training top performing customer service professionals who meet specific client requirements.

 

The rapid expansion of home-agent service providers like Alpine Access is a testament to the soaring popularity of the home agent model and its ability to offer U.S. businesses highly trained, stateside call center agents at reduced costs to brick-and-mortar call centers.

Inson has 20 years of experience in broad human resources including directing all aspects of an organization’s HR policies, objectives and initiatives. In his new position, he plans to align Alpine Access’ people, strategy and programs with its aggressive business goals.

“Paul has a unique ability to build a high-performing HR team that supports a company’s business through efficient and effective staffing solutions,” said Chris Carrington, Alpine Access CEO. “With Paul as a member of our executive team, Alpine Access is well positioned to provide our growing client base with the absolute best customer service professionals and the highest possible quality service.”

Prior to his appointment at Alpine Access, Inson was the director of staffing and recruitment for Capgemini Americas Outsourcing where he provided efficient staffing solutions for the 3,000 employee organization. Before that, he was a human resource leader for Interlink Group. Inson also spent 10 years directing the human resource programs for R.L. Polk & Co.

“Providing clients with access to quality customer service professionals is at the very heart of everything we do at Alpine Access. I’m excited to have the opportunity to help define and build a high performance organization that puts quality service first and foremost,” said Inson. “I fully believe the home-based agent model provides a unique opportunity to hire only the most qualified personnel and am looking forward to assembling strong, customized teams of professionals for each client.”

Inson graduated with distinction from University of Michigan-Dearborn with a B.B.A. in Management.

Tracey Schelmetic is editorial director for CUSTOMER INTER@CTION Solutions. For more articles please visit Tracey Schelmetic’s columnist page.