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Crédit Foncier has deployed PS’Soft Service Desk solution for standardizing incident and problem management processes across the enterprise and its subsidiaries.

 

The French credit institution has revenues of $36.6 billion dollars and specializes in real estate and asset financing. PS’Soft Service Desk solution enables Crédit Foncier’s IT Services Department (ITSD) to establish ITIL-compliant IT services that reduce service costs, improve staff productivity, and accelerate incident resolution time.

 

David Le Broch, manager of the Workstation and Application Server Department at Crédit Foncier in France said that they wanted to meet each division’s specifications as closely as possible, and not be limited by the product’s capabilities.

 

Broch explained that the PS’Soft solution was very open and in keeping with what they were looking for. It enables them to configure a solution that adapts to their precise needs, and not the other way around.

 

According to PS’Soft, the Service Desk was deployed within 30 days and streamlined IT incident management processes. Earlier, the French Bank used six different tools for its seven call centers and incidents were resolved by nine groups with their own knowledge bases and communication systems. Thanks to PS’Soft Service Desk, incidents across the organization are recorded in a single centralized repository, and can be accurately tracked to resolution.

 

Also, incident histories and deeper levels of incident detail can be captured. This facilitates accurate communication between different organizations working toward resolution. The new solution has improved the service levels and controlled costs for Crédit Foncier ITSD. The Bank now intends to deploy a service catalog from PS’Soft that will enable business users to easily order IT hardware, software, and services.

 

Stéphane Lhenry, CSEUR sales managing director at PS’Soft, said in a statement that several IT organizations are currently managing incident reporting and resolution with a proliferation of tools and processes that have accumulated over time.

 

Lhenry added that by carefully detailing its specifications and aligning them with ITIL best practices, Crédit Foncier has realized significant improvements and efficiencies.

 

“We are pleased to be chosen as the company’s service desk platform,” he concluded.

 

PS’Soft is a global provider of Asset Management, Service Management and Software License Compliance solutions.