Inova Solutions has introduced a new dashboard design service for contact centers called the “Inova Performance Tracker.”
The dashboard can be completely customized, including the: layout, colors, charts, gauges, images and text, the company said.
According to a company statement, the Performance Tracker uses a contact center’s existing intranet platform to take advantage of current technology.
The dashboards are built on intranet platforms. The platforms include Microsoft Internet Information Server (IIS) and other IIS-enabled platforms, such as Microsoft Sharepoint.
In addition, Performance Tracker can gather information from different sources and merge it into one dashboard, the company adds.
Inova’s LightLink is, a middleware product, is used to gather “disparate, unintelligible data together and displays it in real-time on consolidated web dashboards,” the company explains in the press release.
This allows staff in the contact center to view something like workforce management data along with automatic call distributor metrics and other internal data on a single dashboard, or on a group of dashboards, the company says.
“Contact centers are seeing tremendous value thanks to Inova’s unique ability to pull multiple data sources together and the customization Performance Tracker provides,” Inova Solutions’ CEO Pete Sisti said in the statement. “This new service expands the value of existing intranet investments and adds unbeaten value through our 27 years of contact center expertise.”
Performance Tracker dashboards are customized based upon the goals of each customer. They can be customized further based on employee roles in an organization.
Inova offers solutions for schools, colleges and universities; transit facilities; hospitals and health centers; call centers and other types of organizations.
In additional company news, Inova Solutions has partnered with Four Winds Interactive (FWi), a digital signage software company, to offer a digital signage solution for contact centers, according to a company press release.
The user interface provides for different types of content, such as weather, RSS feeds, PowerPoint files, PDF files, clocks, and images to be displayed on large LCD screens, according to a report from ContactCenterSolutions.