Contact Center Solutions Featured Article

Convergys Opening New Call Center in New Mexico

January 03, 2008

Outsourced contact center giant Convergys (News - Alert) Corporation today announced that it has opened a new facility in Las Cruces, New Mexico. The company plans to employ approximately 500 employees in 2008 in the new operations center, which is located at 4201 Del Rey Boulevard. The center is anticipated to operate seven days a week. It is Convergys’ second operation in New Mexico.


According to Convergys, the newest location was opened because of continued growth in the market for outsourced customer care services from an existing client in the wireless industry.

"We look forward to working with the city of Las Cruces and our community partners for the quick start-up time we need to meet the expanding needs of our global customer care client," said Marty DeGhetto, senior vice president of operations for Convergys.

Hiring is currently underway for both management and customer service positions. The majority of new jobs created in Las Cruces are for customer service associates to handle telephone inquiries and manage customer relationships. The hourly wage range is expected to begin at approximately $9.50 to $12 per hour based on contact center experience. Potential customer service position candidates should have a high school diploma or equivalent, computer skills, and customer service experience. Interested candidates can call 888-484-HIRE (4473) or visit www.convergys.greatjob.net to apply. Management candidates should visit http://www.convergys.com/careers for more information.

For more information about Convergys, visit www.convergys.com.

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