Contact Center Solutions Featured Article

January 03, 2008

Convergys Opening New Call Center in New Mexico

By Tracey E. Schelmetic

TMCnet Contributor

Outsourced contact center giant Convergys (News - Alert) Corporation today announced that it has opened a new facility in Las Cruces, New Mexico. The company plans to employ approximately 500 employees in 2008 in the new operations center, which is located at 4201 Del Rey Boulevard. The center is anticipated to operate seven days a week. It is Convergys’ second operation in New Mexico.

According to Convergys, the newest location was opened because of continued growth in the market for outsourced customer care services from an existing client in the wireless industry.

"We look forward to working with the city of Las Cruces and our community partners for the quick start-up time we need to meet the expanding needs of our global customer care client," said Marty DeGhetto, senior vice president of operations for Convergys.

Hiring is currently underway for both management and customer service positions. The majority of new jobs created in Las Cruces are for customer service associates to handle telephone inquiries and manage customer relationships. The hourly wage range is expected to begin at approximately $9.50 to $12 per hour based on contact center experience. Potential customer service position candidates should have a high school diploma or equivalent, computer skills, and customer service experience. Interested candidates can call 888-484-HIRE (4473) or visit www.convergys.greatjob.net to apply. Management candidates should visit http://www.convergys.com/careers for more information.

For more information about Convergys, visit www.convergys.com.

Related Contact Center Solutions Articles

Lebara Mobile Picks Mindpearl Fiji as Preferred Outsourced Contact Center Partner

Lebara Mobile has selected Mindpearl as its preferred outsource contact center provider. Lebara specializes in delivering high quality but cost-effective international mobile services in seven European countries and Australia. [ Read More ]
06/19/2013

The Importance of Capturing Customer Feedback

Hard data. We love it for its precision, its finality, its adherence to the scientific method. But both quantitative and qualitative metrics are needed when improving the contact center experience because statistical data only goes so far. [ Read More ]
06/19/2013

One-Third of MENA Consumers Make Online Purchases

Middle East E-Commerce Organizations Need Multi-Channel Customer Experience Model to Build Customer Loyalty and Grow Business [ Read More ]
06/19/2013

Interactions 13 Sets Records and Interactive Intelligence CEO Dr. Brown Talks about Managing a Growth Company

If you followed my coverage of the recently concluded Interactions 13, Interactive Intelligence's annual industry event, you know that numerous people at the event commented on how much it has grown. Well, Interactive Intelligence is out with its review of the proceedings, and it really did establish a number of records. [ Read More ]
06/18/2013

[ View all Contact Center Solutions Articles ]

Contact Center Solutions Glossary of Terms

A B C D E F G H I J K L M N O

Featured Whitepaper

Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrierâ€free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

Contact Center Solutions Interaction Analyzer™

Interaction Analyzer™
Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.