Contact Center Solutions Featured Article

Convergys Opening New Call Center in New Mexico

January 03, 2008

Outsourced contact center giant Convergys (News - Alert) Corporation today announced that it has opened a new facility in Las Cruces, New Mexico. The company plans to employ approximately 500 employees in 2008 in the new operations center, which is located at 4201 Del Rey Boulevard. The center is anticipated to operate seven days a week. It is Convergys’ second operation in New Mexico.


According to Convergys, the newest location was opened because of continued growth in the market for outsourced customer care services from an existing client in the wireless industry.

"We look forward to working with the city of Las Cruces and our community partners for the quick start-up time we need to meet the expanding needs of our global customer care client," said Marty DeGhetto, senior vice president of operations for Convergys.

Hiring is currently underway for both management and customer service positions. The majority of new jobs created in Las Cruces are for customer service associates to handle telephone inquiries and manage customer relationships. The hourly wage range is expected to begin at approximately $9.50 to $12 per hour based on contact center experience. Potential customer service position candidates should have a high school diploma or equivalent, computer skills, and customer service experience. Interested candidates can call 888-484-HIRE (4473) or visit www.convergys.greatjob.net to apply. Management candidates should visit http://www.convergys.com/careers for more information.

For more information about Convergys, visit www.convergys.com.

Article comments powered by Disqus

Related Contact Center Solutions Articles

New TSYS Contact Center to Open in Georgia

Columbus, Georgia-based credit card and payment processor TSYS has announced they are making preparations to open a new contact center in McDonough, Georgia. The new contact center, located near Atlanta, is expected to open positions for up to 450 employees. [ Read More ]
09/17/2014

Omni-Channel Success: It's All About the Data, and the Process

Research has shown that providing detailed product information helps customers make buying decisions more quickly, and retailers and brands are making efforts to capitalize on that. Whereas a few years ago, product listings may have included price, one or two photos and a basic product description, today's product information includes detailed, keyword-rich descriptions for SEO, additional photo views, videos, product comparisons, "people who bought this also bought" recommendations, warranty in… [ Read More ]
09/16/2014

Call Centers in Philippines Concerned with Talent Pool and Attrition

A recent study concerning call centers in the Philippines suggests that companies in the region fear that their talent pool is drying up and that employee retention continues to be a large problem in the industry. [ Read More ]
09/16/2014

The Patient Engagement Revolution: The Role of the Contact Center in the Middle East Healthcare Industry

Healthcare providers in the Middle East and Africa will spend $2.8 billion on IT products and services in 2014 - an increase of 2.8 percent over 2013, according to the latest estimates from Gartner. With spending expected to be concentrated on areas like building patient databases, mobile health, and preventive and diagnostic healthcare technologies, there is a dire need for healthcare providers to invest in patient engagement technologies. [ Read More ]
09/16/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!