Consona's KNOVA CRM Solution Chosen By Yale University

Sitel UK Offers Equality Advisory and Support Service to Prevent Discrimination

Discrimination of any kind is illegal, but unfortunately it still exists. In order to help common public to deal with the issues of discrimination in all walks of life, Sitel UK, an expert in outsourced customer contact solutions, was commissioned in October 2012 to provide the new Equality Advisory and Support Service (EASS). [ Read More ]
06/17/2013

Timely Customer Support and Real-Time Information Help Contact Centers Engage with Social Media Customers

For a long time, customers who needed to interact with the companies they buy products and services from felt largely powerless. They could call into a call center and wait in queue and hope to get a person who answered their questions or they could send an e-mail, knowing there was only a 50-50 chance they would get a response. [ Read More ]
06/17/2013

New Research Highlights Industry Best Practices for Social Media

With the concept of social shopping having taken center stage, brand marketers are putting in a good deal of effort to leverage the power of social media to enhance customer engagement, boost sales and retain customer loyalty through live interactions. [ Read More ]
06/17/2013

MAXIMUS, Hawai'i Health Connector Sign Multiyear Contract

Hawai'i Health Connector has chosen MAXIMUS, a worldwide provider of government services, for the development, deployment and administration of its Customer Service Contact Center and Support Service. The $12 million contract, comprised of a three-year base period and two one-year alternative periods, will commence on June 16, 2013. [ Read More ]
06/14/2013