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Teleperformance Philippines Expands Call Center in Edsa Central

December 26, 2007

Edsa Central is planning to host the expansion of Teleperformance (News - Alert) Philippines. This call center firm recently inaugurated its new home at the Edsa Central Greenfield district. This important event was attended by top executives from its parent company and key government officials.

Guests included Daniel Julien, chairman of the supervisory board of Teleperformance SA, Brent Welch, chide executive officer of Teleperformance SA, Dominic Dato, chief executive officer of the Teleperformance USA Group, and Kelly Dworak, president of Worldwide Service Delivery.

All guests were welcomed by Teleperformance Philippines executives, Managing Director David Rizzo and President Migueal Cojuangco.

The program was also joined by Greenfield Development Corp.’s Chairman Jeffrey Campos, Vice-Chairman John Tan and Executive Vice-President Duance Santos and Trade assistant Secretary for manage support and services group Maria Lourdes Bauer.

Senator Mar Roxas III, guest of honor, shared, “Given that 10% or 7,500 out of 75,000 Teleperformance employees are Filipinos, this shows the huge vote of confidence Teleperformance has given the Philippines."

Since its establishment in 1996, Teleperformance Philippines has seen tremendous growth in operation. The company’s 5,000 workstations combined in four facilities include the newly opened Edsa Central office.

This 15,000-square-meter, two-story building was built in response to Teleperformance clients’ increasing demands. These clients include telecommunication companies and financial institutions. The office accommodates 2,500 seats for various accounts.

Teleperformance has done well to recognize that human resources are an integral part of their business. As such, the company also made sure its new home in Edsa Central remains a comfortable working environment for employees.

One of the main benefits of Edsa Central is that it is extremely accessible as a hub for various kinds of transportation. The MRT station is just a short walk away, as are the terminals for buses, jeepneys, FX, taxis and even tricycles that are destined for different parts of the metro.

Many firms in the Philippines have experienced growth as the country continues in its expansion of the call center outsourcing industry. Companies in the U.S. and the UK are turning to this country to provide the customer service facilities that it needs, at the low costs this country can offer.

Given the rising wage and infrastructure costs in India, global companies are looking beyond its borders in an effort to establish call center operations. While India still proves to be the dominant leader in offshore outsourcing, the Philippines is proving to be a strong competitor. This latest expansion of Teleperformance Philippines proves that the demand is strong and is likely to continue.

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Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

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