Contact Center Solutions Featured Article
Related Contact Center Solutions Articles
Ixia Improves Call Center Reliability with New Contact Center Solution
Ixia has added a new solution to its product line called Ixia Chariot Contact Center. The solution is designed to help contact centers offer an increase in network reliability during peak times when they see a spike in demand. Additionally, the solution will also offer higher security capabilities to keep the call center and data safer against a TDoS attack.
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05/22/2013
RAC Deploys SSP Select Contact Center to Streamline Motorist Services
The RAC, a motoring association in the U.K., roughly equivalent to the AAA stateside, has announced that it has deployed SSP Select Contact Center.
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05/21/2013
LiveLeadPros.com Offers Comprehensive Call Center Management Services
LiveLeadPros.com has said that it now offers comprehensive call center management services at reasonable prices.
The company offers a wide range of services, including real-time reports and regulating the number of call center contacts made per minute. Additional services include assisting in changing scheduled broadcasting hours and more.
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05/21/2013
ACSI Report Says Customer Service is Slowly Getting Better
While we like to bemoan the dismal state of customer service in the U.S., there is evidence that companies are finally getting the message, albeit slowly: bad customer service risks the entire business. The American Customer Satisfaction Index (ACSI), often cited as the national customer satisfaction benchmark, says things are getting better.
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05/21/2013
Featured Whitepaper
Featured Success Story
Featured Product Demo
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]
Part 2: Leveraging Technology for Remote Agents
[white paper]
Part 3: Next Generation Home Working
[white paper]
Excelling at Mobile Customer Service [white paper]
Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
A Practical Guide to Automating Key Business Processes [practical guide]
A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013
Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013
Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013
Interactive Intelligence Wins TechPoint Mira Award for Tech Company of the Year; CEO, Dr. Donald Brown, Wins Trailblazer in Technology Award
Apr 24, 2013
Interactive Intelligence to Announce First-Quarter 2013 Financial Results
Apr 17, 2013





