Contact Center Solutions Featured Article

Quagga Corp., a provider of enterprise communication solutions has signed a reseller agreement with infrastructure software leader Autonomy Corporation plc. Under the agreement, Quagga will resell in North America, the contact center software solutions created by Autonomy’s etalk business.

 

etalk is the developer of Qfiniti Enterprise solution suite, including its compliance recording, agent performance management, and speech analytics solutions.

 

California-based Quagga Corp. specializes in full-service IP-based voice, video, and data systems. Certified on Avaya, Cisco, and Polycom systems, Quagga has been recognized as an Avaya Platinum Business Partner.

 

"Quagga is thrilled to enter a partnership with such a cutting-edge provider of enterprise contact center software. By combining our established communications systems with Autonomy etalk's innovative IP technology, we can provide customers with a winning combination of solutions for the fast-paced contact center," said Ken Apperson, president of Quagga Corp.

 

Contact centers across North America are always on the lookout for advanced solutions that can help them service customers better and improve enterprise communication and support. Autonomy etalk’s Qfiniti Enterprise suite of solutions fulfills this requirement of contact centers by helping contact center to become more "intelligent" and allows businesses to capture, analyze, and share their contact center interactions for compliance, quality, and business intelligence.

 

"A partnership with Quagga Corp. will significantly enhance our penetration into the North American contact center market. Through Quagga, we have the support of a domestic reseller that is in tune with our technology, our solutions, and our customers," said John Sweeton, Autonomy etalk's vice president of OEM and Strategic Alliances.