Contact Center Solutions Featured Article

Maldivian Telco Selects Ameyo as Its Customer Interaction Technology

April 04, 2011

Dhiraagu or Dhivehi Raajjeyge Gulhun Private Limited, one of the first telecommunications company in Maldives, has selected Drishti's Ameyo as their customer interaction technology.


Ameyo is an all-in-one communication suite for contact centers and enterprises offering next-generation information and communications management capabilities including ACD, IP-PBX, CTI, IVR, predictive dialer, voice logger, unified presence, sales management, customer care, and reporting. The SOA and MDA-based platform allows easy creation of new capabilities for Communications-centric enterprises as they grow with respect to their process and workflow requirements.

Thanks to Ameyo Dhiraagu would now be able to very effectively manage their customer experience. "We are satisfied with the support from Drishti technical team. The IVR development team is very cooperative and helpful throughout operation. The IVR implementation has radically improved the call centre service levels and has been a significant boost to our Quality Customer Service," said Mohamed Azleem, assitant manager customer services at Dhiraagu, in a statement.

With the all-new customer support powered by Ameyo, Dhiraagu's subscribers would be able to connect to the customer care faster and in a more structured manner. The sunscribers could connect to the agents in a language of their choice, connect directly to the agent they wished to talk to and also opt for a call back if there were extended wait times.

ContactCenterSolutions in February reported that Drishti-Soft Solutions, a provider of communications technologies for next-generation enterprises, is looking at utilizing the Unsolicited Commercial Communications (UCC) regulations by the Telecom Regulatory Authority of India (TRAI) by focusing more on its telemarketing software, AmeyoXchange.

AmeyoXchange, a contact center solution, gives easy compliance to all the regulations for telemarketing processes. TRAI is becoming serious about UCC. The new regulations will put pressure on telemarketers in India to check with the national Do Not Call registry and scrub their call lists before making calls.

The industry is looking for a solution that can be upgraded to a more relevant solution at minimum cost. AmeyoXchange enables contact centers to answer problems like Interactions History Reports, MIS and DND Compliance.

The solution is available at a cost similar toPBX for call centers, according to company officials.AmeyoXchange’s DND database management and DND number blocking capability for outbound calls are designed to enable adherence to Unsolicited Commercial Communications (UCC) regulations.

The solution is compact and includes core call center functionalities like conference, transfer and hold. It also provides voice logging for supervision and monitoring.


Anil Sharma is a contributing editor for ContactCenterSolutions. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny



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