Contact Center Solutions Featured Article

November 29, 2007

CRM Vendor Oracle Earns 'Strong Positive' Gartner Ranking for E-Business Suite

By David Sims


Oracle (News - Alert) announced that its Configurator 11i.10, part of the Oracle E-Business Suite, has received a "Strong Positive" rating in Gartner's "MarketScope for Sales Configuration, Q307." Oracle was one of 13 vendors evaluated in the report.
 
According to Oracle officials, "Gartner (News - Alert) considers companies receiving a strong positive rating to be solid providers of strategic products, services or solutions and recommends that existing customers continue investments while potential customers consider the vendor a strong strategic choice."
 
Oracle Vice President Product Strategy, Aaron Shidler, said Oracle believes Gartner's strong positive rating "is recognition of Oracle's success working with global customers across vertical industries to simplify the configuration of complex products and services."
 
As part of the Oracle E-Business Suite, Oracle Configurator lets users specify, sell, manufacture and fulfill complex, customized products to customer requirements. The application supports configurations throughout the enterprise from a centrally managed configuration model, and integrates with Oracle Supply Chain Management and CRM applications.
 
Earlier this month CIBER (News - Alert) Enterprise Solutions, a division of CIBER, Inc., announced the implementation of Oracle Business Intelligence Suite Enterprise Edition for Burns & McDonnell, an international architecture and engineering firm based in Kansas City.
 
To manage its projects, Burns & McDonnell uses three project management information technology applications to keep track of scheduling, budget, and resource details. To manage its back office activities, such as accounts payable and receivable and purchasing activities, the firm uses the Oracle E-Business Suite -- including Oracle Financial Management, Oracle Projects, and Oracle Supply Chain Management.
 
The firm wanted to enhance the process of obtaining detailed reports about the schedules, budgets, and resources for each project to make strategic plans and forecasts. Prior to the implementation of the Oracle enterprise BI suite, Burns & McDonnell would send requests to the firm's IT Department to create special reports to compile data from multiple systems.
 
"We had not worked with CIBER before, but met with them at a trade show in April," said Dana Witthar, Enterprise Applications Programming Manager at Burns & McDonnell. CIBER specializes in business intelligence, human capital management, and Oracle E-Business Suite, Oracle's PeopleSoft Enterprise, and Oracle's JD Edwards upgrades.
 
Oracle has also announced the general availability of Oracle Siebel CRM Integration Pack for Oracle Trade Promotion Management.
 
Delivered "as part of Oracle Application Integration Architecture," Oraclians say, the product "reflects the company's continued commitment to delivering pre-built integrations across Oracle ERP, CRM and industry applications."
 
Used for business process integration between Oracle's Siebel CRM and the Oracle E-Business Suite, the, uh, SCRMIPOTPM "enables consumer goods companies to create efficiencies across the enterprise and extract more value from promotions by synchronizing customer, product and financial information across Oracle applications," the Oracle officials say.
 
Want to learn more about the topic covered in this article? Check out TMCnet’s White Paper Library, a collection of in-depth information on relevant topics affecting the IP communications industry. This information is free to registered users.
 
David Sims is a contributing editor for TMCnet, covering the customer relationship management (CRM) and call center industries. He also blogs for TMCnet here.


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