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VXi Launches UC ProSet for Contact Center Users
The UC ProSet wired headset designed especially for unified communication users in contact centers and offices has been launched by VXi Corporation. VXi Corporation has improved its unified communication B2B line with this new headphone, the UC ProSet, which incorporates several features for ease and fashion of contact center users.
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02/14/2012
TMCnet Contact Center Solutions Week in Review
It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice …
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02/11/2012
Aegis Lands in Magic Quadrant
Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide.
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02/10/2012
Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager
Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job.
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02/10/2012
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Industry News
The Customer Cascade: How Customer Feedback Drives Experience Design and Business Outcomes
- ClickFox CEO to Present on FierceFinance Big Data Webinar
- inContact Sets Fourth Quarter and Year-End 2011 Conference Call
- Shoutlet Transforms Enterprise Social Marketing With 'Trigger-Based Campaign Publishing' and Sophisticated Social Intelligence
- Shoutlet Transforms Enterprise Social Marketing With 'Trigger-Based Campaign Publishing' and Sophisticated Social Intelligence
- Irish Society of Saint Vincent de Paul implements finance and CRM system from m-hance
- Customer Satisfaction and Agent Productivity Top Call Center Challenges
Featured Resources
- Interactive Intelligence Launches Ditch the Frustration Campaign [podcast]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
NEW Consolidating Infrastructures: IT's New Call to Business [white paper]- NEW The Value of a Combined Solution for Enterprise IP Telephony and Customer Care
[white paper] - NEW Building Customer Centricity through Expertise-Based Interactions [white paper]
- Back to Basics: All-in-One versus Individual Best-of-Breed Solutions [white paper]
- Workforce Management: It's more than just software [white paper]
- A Practical Guide to The Effective Use of Automated Dialing in Collections [practical guide]
- A Practical Guide to Measuring and Managing Shrinkage in the Contact Center [practical guide]
- A Practical Guide to Measuring Customer Satisfaction in the Contact Center [practical guide]
Press Releases
- Latitude Software Suite Deployed by Cogeco to Improve Debt Collection Operations
12/19/2011 - American Logistics Company Deploys Interactive Intelligence Unified IP Business Communications Solution
12/15/2011 - EMS Selects Interactive Intelligence Cloud-Based Contact Center Solution
12/1/2011 - St. Croix Orthopaedics Selects Interactive Intelligence Enterprise IP Telephony Software Suite
11/30/2011 - Forbes Ranks Interactive Intelligence No. 8 among America's Best Small Companies
11/22/2011
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