Contact Center Solutions Featured Article

Survey Finds Cloud Application Performance Concern is Delaying Adoption

March 02, 2011

To gain a deeper insight on overall attitudes toward cloud computing performance and its impact on their organizations, application performance management solution provider Compuware Corp., has commissioned independent market research firm Vanson Bourne to conduct a cloud performance survey of companies in North America and Europe.


The survey of 677 businesses on these two continents examined the impact cloud performance has on cloud application strategy and deployments.

The findings of the survey reveal that the majority of organizations in both regions are greatly aware that poor performance of cloud applications has a direct impact on revenue. The survey also shows that businesses in North America are losing on average almost $1 million per year because of the poor performance of their cloud-based applications; while in Europe, the figure is more than $0.75 million.

In addition, it reveals that organizations are delaying their cloud deployments because of performance concerns and believe that service level agreements (SLAs) for cloud applications should be based on actual end-user experience and not just on service provider availability metrics.

Other key survey findings reveal that 58 percent of organizations in North America and 57 percent of organizations in Europe are slowing or hesitating on their adoption of cloud-based applications because of performance concerns. While 94 percent of organizations in North America and 84 percent of organizations in Europe believe that SLAs for cloud applications have to be based on the actual end-user experience, not just service provider availability metrics.

 "These survey results highlight the growing awareness that the ability of IT organizations to guarantee the performance of cloud applications is severely restricted, and more rigorous SLAs are required for issues such as internet connection and performance, end-user experience and other factors," said Richard Stone, cloud computing solutions manager at Compuware, in a statement. "The ability to monitor and measure these new, business-oriented SLAs will be a critical necessity. Performance in the cloud requires an integrated application performance management solution that provides application owners with a single, end-to-end view of the entire delivery chain."

Consequently, application performance management tools are becoming crucial for cloud-based endeavors. A survey conducted late last year by Orange Business Services discovered that demand for application performance management is increasing while moving applications to the cloud. The data sheds light on which applications would be cloud-enabled as it provides understanding of attitude toward application performance management solutions and SLAs requirements.

Compuware’s survey whitepaper is available at http://bit.ly/etPRlv.


Ashok Bindra is a veteran writer and editor with more than 25 years of editorial experience covering RF/wireless technologies, semiconductors and power electronics. To read more of his articles, please visit his columnist page.

Edited by Tammy Wolf



Home