eNewsletter / News Alerts
Click here to Receive your Contact Center eNewsletter
Sign up for real-time alerts on Contact Center
Contact Center White Papers
The Intelligent
Contact Center
Security Considerations
For an IP PBX and Contact Center
Application Server
Recording and Quality Monitoring
for Regulatory Compliance
INTERNET PROTOCOL COMMUNICATIONS ON THE BRAIN
Research Report All-in-One versus Multi-Point Contact Center Solutions
Security Considerations For an IP PBX and Contact Center
Webinars
Archived: Harnessing Loyalty-Producing Customer Feedback Using Your IP Communication Solution
Archived: The Transition to VoIP: Five Business Signs that Indicate it’s Time
Archived: Remote Agents: Taking Full Advantage of the IP Contact Center
Contact Center Analysis Featured Article
By Susan J. Campbell, TMCnet Contributing Editor
» More Contact CenterCommunity Stories
November 16, 2007
Philippine Developers Seeking to Expand Contact Center Market Opportunities
By Susan J. Campbell, TMCnet Contributing EditorAyala Land Inc. (ALI), property developer, is searching for partners and properties for its plan to develop information technology (IT) buildings or parks in the Visayas and Mindanao, particularly in Bacolod, Cagayan de Oro and Davao cities.
ALI senior vice-president and corporate business group head, Maria Victoria C. Anonuevo, noted that the company is also planning to create special purpose vehicles (SPV) to bankroll these projects.
Anonuevo went on to add that it could be a building or a park, depending on the space, need in the market and the amount of talent in the place. The market is so bullish and the BPO (business process outsourcing) is a sunrise industry.
These comments were made on the sidelines of the unveiling of the eBloc, a 12-story office building that will cater to BPO companies at the Asiatown IT Park in Lahug.
The eBloc is a P900-million project financed by the Asian I-Office Properties, Inc., an SPV created by Asiatown developer Cebu Property Ventures and Development Corp. (CPVDC) for the project. Construction on another office building for BPOs is expected to begin in 2009.
The second building is expected to rise within the five-hectare portion of the park that makes up the second phase of Asiatown’s development.
Only 18 hectares of the 24-hectare IT park have been developed.
Anonuevo also commented that a big US-based call center and two other companies that are set to expand their operations are interested in leasing space at the eBloc. With the benefits that the Philippine market can offer to US-based companies interested in outsourcing their contact center operations, increased interest is expected.
"They (the US-based call center) did it through a third party before. Now they want to do it (operate the call center) on their own. They will invest here," Anonuevo said in a company statement. She declined to identity the intended company as an official agreement has yet to be signed.
The eBloc, like the other buildings at Asiatown, the eBloc will be provided with redundant power and water supply, optimum telecommunication facilities, centralized sewage system and security.
It is the continued development of such buildings and business parks that will help to contribute to the growth of the BPO market in the Philippines, for contact centers especially.
While it is true that many US-based companies are searching for lower cost options for their contact center operations, they still have certain expectations in place for the infrastructure they seek. If an area can’t meet these expectations, they will not be able to growth their BPO market.
---------
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
Want to learn more about BPO? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
Communications industry. The library offers white papers, case studies and other documents which are free to registered users. The papers are authored by industry leaders, who, in turn, receive qualified sales leads from interested parties. Check here for the latest in CRM information.
ALI senior vice-president and corporate business group head, Maria Victoria C. Anonuevo, noted that the company is also planning to create special purpose vehicles (SPV) to bankroll these projects.
Anonuevo went on to add that it could be a building or a park, depending on the space, need in the market and the amount of talent in the place. The market is so bullish and the BPO (business process outsourcing) is a sunrise industry.
These comments were made on the sidelines of the unveiling of the eBloc, a 12-story office building that will cater to BPO companies at the Asiatown IT Park in Lahug.
The eBloc is a P900-million project financed by the Asian I-Office Properties, Inc., an SPV created by Asiatown developer Cebu Property Ventures and Development Corp. (CPVDC) for the project. Construction on another office building for BPOs is expected to begin in 2009.
The second building is expected to rise within the five-hectare portion of the park that makes up the second phase of Asiatown’s development.
Only 18 hectares of the 24-hectare IT park have been developed.
Anonuevo also commented that a big US-based call center and two other companies that are set to expand their operations are interested in leasing space at the eBloc. With the benefits that the Philippine market can offer to US-based companies interested in outsourcing their contact center operations, increased interest is expected.
"They (the US-based call center) did it through a third party before. Now they want to do it (operate the call center) on their own. They will invest here," Anonuevo said in a company statement. She declined to identity the intended company as an official agreement has yet to be signed.
The eBloc, like the other buildings at Asiatown, the eBloc will be provided with redundant power and water supply, optimum telecommunication facilities, centralized sewage system and security.
It is the continued development of such buildings and business parks that will help to contribute to the growth of the BPO market in the Philippines, for contact centers especially.
While it is true that many US-based companies are searching for lower cost options for their contact center operations, they still have certain expectations in place for the infrastructure they seek. If an area can’t meet these expectations, they will not be able to growth their BPO market.
---------
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
Want to learn more about BPO? Then be sure to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP
» More Contact CenterCommunity Stories






