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Contact Center Solutions Featured Article

November 14, 2007

Clarity Announces Year-End Results, '100 Percent' License Growth

By David Sims

TMCnet Contributing Editor

Clarity Systems, a vendor of corporate performance management (CPM) products, has announced what company officials are calling "record results" for the company's full fiscal year, ending September 30, 2007.

The vendor reports record sales including over 100 per cent year-over-year growth in license revenue. Officials say there was "significant growth" in its customer base across North America and the United Kingdom, with such additions as Intel (News - Alert) Corporation, JetBlue Airways, F5 Networks, Orlando Aviation Authority, Russell Stover Candies, and EMS Technologies.

"The recent market consolidation has clearly benefited Clarity Systems since we are now the only independent vendor providing enterprises with a truly unified and open approach to Corporate Performance Management," says Mark Nashman, President, Clarity Systems. "With the release of Clarity 6.1 we have validated our position as a leader by introducing features like MS-Office integration, goal seeking and a more advanced audit trail."

The firm also doubled the size of its sales team and hired people for services, product development and marketing during the past year.

"During 2007 we made a number of investments in our business that we believe are the key to our future growth, including a focus on building out our international operations which has paid off with significant growth in the United Kingdom," says Nashman.

This past spring Clarity announced the availability of Clarity Customer Care, which company officials described as a "new online customer self service portal" for customers' corporate performance management investments.

The new portal streamlines the case management process, letting users log, update and track their support cases while retrieving information from and contributing information to the Clarity Systems knowledge base. The self-service portal provides users with a reference center for training documents, product information, installation and administration manuals, and configuration checklists.

The new system integrates with Salesforce, Clarity's customer relationship management (CRM) and case management tool, for customer access to data regarding their account.

David Sims is a contributing editor for TMC (News - Alert) Net. For more articles please visit David Sims' columnist page.

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