Contact Center Solutions Featured Article

Appian Unveils New Version of Business Process Management Suite

February 14, 2011

Appian, a developer of enterprise and cloud-based business process management (BPM) software, has launched a new version of its BPM Suite.

The new release is said to deliver a revolutionary way to extend process visibility and participation through native mobile device access, real-time collaboration, filtered and personalized views of key business events, integration to external systems, and the ability to take direct action in a familiar and intuitive social media interface.

"The new capabilities of Appian's already-robust business process management platform will deliver a new level of value for our customer service associates, who would welcome instant mobile access to our key enterprise processes and forms," David Carpenter, director of BPM at Appian customer Archstone, said.

"These associates are locally managing thousands of disparate apartment properties, and can't be tied to their desktops while responding to service requests," Carpenter added.

All Appian customers and partners can use the new interface via the Appian Forum community site. Also, customers can log support cases, register for webinars, get product and industry updates, share components and collaborate on topics of mutual interest.

The new Appian release is said to drive increased business value through a focus on mobile, cloud and social BPM. The platform is based on Appian's natively-integrated process, business rules, reporting and analytics, content management, data integration and collaboration. The version also comes with enhanced support for ad-hoc collaboration, unstructured processes and unplanned business events, enabling the company to deliver even more powerful solutions in areas such as Case Management.

BPM in the cloud from Appian offers low up-front investment, instant deployment and fast time-to-value; reduces risk by enabling customers to easily migrate between cloud and on-premise at any time and includes VPN access for integration to systems and applications behind a company firewall.

Social BPM from Appian offers personalized, filtered views; easy collaboration and facility to take action actions from inside the event feed or from a mobile device, using optimized Web and mobile forms to capture data and route tasks.

"Appian is committed to extending both the reach and value of BPM," Matt Calkins, chief executive officer and President of Appian said in a press release.

"The latest version of our BPM suite continues our tradition of innovation, simplicity and power by enabling native BPM mobility and a new level of enterprise collaboration," Calkins added.

TMC recently reported that Nokia Siemens (News - Alert) Networks won the Global Awards for Excellence in BPM and Workflow 2010 using Appian BPM suite.

Jai C.S. is a contributing editor for TMCnet. To read more of Jai's articles, please visit his columnist page.

Edited by Tammy Wolf

Article comments powered by Disqus

Contact Center Solutions Homepage ››