Contact Center Solutions Featured Article

November 12, 2007

iQmetrix Announces RetailiQ Product Now for BlackBerry

By David Sims

IQmetrix, a vendor of retail management products for the wireless industry, has announced that its RetailiQ product will now be accessible to clients on their BlackBerry (News - Alert) smartphones.

The new application, PocketiQ, gives users the ability to access and interact with company performance metrics while on the go, iQmetrix (News - Alert) officials say.

Mobile sales and service teams will have access to detailed customer profiles, service requests and product information for sales and service calls. Front line staff will have the ability to look up customer, product and inventory information without having to occupy a POS terminal.

"I've always been a big fan of data. As I have always told my managers, 'just give me the numbers'. Well now iQmetrix is going to give me the numbers in real time on my BlackBerry," says Matt Fidiam, President of Parrot Cellular.

"Better decisions rely on high quality and highly relevant data delivered to the right people at the right time in a simple format," says iQmetrix President and CEO Chris Krywulak.

IQmetrix Software Development sells retail management systems for the cellular and wireless retail and telecommunications industries. Its flagship product, RetailiQ, provides a product to manage Point-of-Sale, CRM, Inventory, Accounting, HR, Marketing, Intranet and E-Commerce.

At the end of October IQmetrix released the latest version of RetailiQ, Version 3.4, which "improves on previous editions with an array of new features and enhancements," company officials said at the time.

Features of RetailiQ 3.4 include new Bill Pay and Vendor Deposit functionality, Protect Cell Handset Protection Integration and a revamp of the Executive Dashboard.

RetailiQ 3.4's new Bill Pay and Vendor Deposit Module were billed as providing "an easier way to accept bill payments, saving time and reducing errors at the point of sale." The new module allows users to take payments from customers on behalf of a carrier or vendor and will commonly be used for Pre-Cash Payments, Quick Pay Payments, Carrier Security Deposits and more.

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David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.


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