Contact Center Solutions Featured Article

iQmetrix Announces RetailiQ Product Now for BlackBerry

November 12, 2007

IQmetrix, a vendor of retail management products for the wireless industry, has announced that its RetailiQ product will now be accessible to clients on their BlackBerry (News - Alert) smartphones.

The new application, PocketiQ, gives users the ability to access and interact with company performance metrics while on the go, iQmetrix (News - Alert) officials say.

Mobile sales and service teams will have access to detailed customer profiles, service requests and product information for sales and service calls. Front line staff will have the ability to look up customer, product and inventory information without having to occupy a POS terminal.

"I've always been a big fan of data. As I have always told my managers, 'just give me the numbers'. Well now iQmetrix is going to give me the numbers in real time on my BlackBerry," says Matt Fidiam, President of Parrot Cellular.

"Better decisions rely on high quality and highly relevant data delivered to the right people at the right time in a simple format," says iQmetrix President and CEO Chris Krywulak.

IQmetrix Software Development sells retail management systems for the cellular and wireless retail and telecommunications industries. Its flagship product, RetailiQ, provides a product to manage Point-of-Sale, CRM, Inventory, Accounting, HR, Marketing, Intranet and E-Commerce.

At the end of October IQmetrix released the latest version of RetailiQ, Version 3.4, which "improves on previous editions with an array of new features and enhancements," company officials said at the time.

Features of RetailiQ 3.4 include new Bill Pay and Vendor Deposit functionality, Protect Cell Handset Protection Integration and a revamp of the Executive Dashboard.

RetailiQ 3.4's new Bill Pay and Vendor Deposit Module were billed as providing "an easier way to accept bill payments, saving time and reducing errors at the point of sale." The new module allows users to take payments from customers on behalf of a carrier or vendor and will commonly be used for Pre-Cash Payments, Quick Pay Payments, Carrier Security Deposits and more.

---------

David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!