MDI, a project services and professional staffing firm, has named CRM veteran Randy Hulse as its Director of Business Development for IT services. Hulse will be responsible for propelling the company's growth across the IT services spectrum.
Hulse comes to MDI with 17 years of experience as a technologist, sales professional and delivery manager in the financial services, telecommunications and logistics industries.
Certified in both Miller-Heiman and Siebel Sales/CRM processes, he most recently held leadership positions with Silicon Valley hardware and software companies. Hulse's prior experience includes 11 years leading data center and operations deployments at several Fortune 500 companies, managing design and delivery of messaging infrastructures for major Internet service providers (ISPs) and cable multi-service operators (MSOs), and building strategic customer relationships with key, global customers.
Earlier this week Siebel announced Siebel CRM Mobile for the BlackBerry platform. Created from a collaboration between Oracle and Research In Motion, Siebel CRM Mobile has what Siebel officials describe as "secure mobile CRM functionality that mirrors the simplicity of the BlackBerry e-mail experience."
This offering is available to existing Siebel Wireless customers and uses the open development platform provided by the BlackBerry Mobile Data System to simplify integration with Web services used by Siebel CRM.
The product lets users access Siebel CRM applications from BlackBerry smartphones and use the mobile functions of the push-based BlackBerry system architecture. The offering enables access to CRM data online or offline.
Enterprises can already wirelessly access Siebel CRM through the BlackBerry Browser, and "Siebel CRM Mobile goes further," company officials say, "by providing an additional level of integration with the BlackBerry platform to make real-time CRM data available to sales forces, executives and field service engineers."
In Decision Matrix: Selecting a CRM Vendor (Competitor Focus), research group Datamonitor evaluated offerings from different CRM players and found that Oracle is "a clear market leader with an impressively versatile and highly competitive CRM portfolio."
---------
David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.