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Consona CRM Customer Earns Transformation Award

November 08, 2007

All Flex, a Northfield, Minnesota-based manufacturer of flexible printed circuits, has earned the Transformation Award at the Consona Customer Conference in Orlando recently.


With a name like "All Flex" maybe they should run for governor of Minnesota.

Consona Corporation sells customer relationship management (CRM) and enterprise resource planning (ERP) software and services. Company officials say the Transformation Award honors a company "able to reinvent its business or achieve a strong return on investment in a relatively short period of time."

Since the implementation of the Paradigm ERP System five years ago, All Flex has increased sales by greater than 30 percent, increased margins after adjusting job costing, 50 percent fewer returned materials, reduced production delays, and significantly improved shop floor tracking and visibility, All Flex officials say.

This summer Consona CRM announced that Charleston-based South Carolina Federal Credit Union, one of the largest credit unions in the United States, selected its Onyx CRM to be its "member relationship management" product across 23 branches.

As a community-chartered credit union with more than $1 billion in assets, South Carolina Federal supports more than 148,000 members, who own and belong to the nonprofit financial cooperative. According to Bonnie Ciuffo, CIO for South Carolina Federal, "the Onyx team 'had us at hello.'"

"The financial services industry has always been a key competency for Onyx CRM, with nearly 25 percent of our user base falling within this industry," said Tim Hines, vice president of product management for Consona CRM.

Earlier this year Consona CRM announced the release of Onyx Adaptive CRM Version 6.0, KNOVA v7.1, and Million Handshakes v4.5, "just 10 months after the company's entry into the customer relationship management market with the acquisition of Onyx Software Corporation," company officials say.

Jeff Tognoni, CEO of Consona Corporation, said their CRM product is pitched towards "medium- and large-sized businesses."

The Consona CRM release "presents a full suite of functionality," company officials say, including sales, service, support, and marketing automation; service resolution and knowledge management; business process management; and business intelligence.

The release includes the general availability of Onyx v6.0 and the release of both Knova v7.1 and Million Handshakes v4.5 to the division's customer base.

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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.

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