Contact Center Solutions Featured Article

Nuance To Add its Expertise in Speech Recognition to Open Handset Alliance

November 07, 2007

Nuance (News - Alert) Communications, a provider of speech solutions, announced this week that it has joined the Open Handset Alliance.

The Open Handset Alliance is a group of more than 30 technology and mobile companies, which have come together to solve mobile platform fragmentation and escalating software development costs. The alliance will work on developing applications on the Android platform. Members of the alliance include HTC (News - Alert), Motorola, T-Mobile and Sprint-Nextel, Qualcomm, and others.

Steve Chambers, president of mobile and consumer services division at Nuance, commented that his company’s participation in the Open Handset Alliance (News - Alert) will help Nuance to capitalize on the intense interest carriers and device manufacturers have shown for mobile speech technologies and services.

“Working with the Alliance will introduce speech applications to a global developer community and open new markets for our mobile business. We believe our collective efforts can unleash the true potential of the mobile phone and create opportunities for Nuance to accelerate the adoption of mobile speech,” said Chambers in a press release.

Chambers added that Nuance's contribution to Android, an open and free mobile platform, will help developers to build mobile applications with basic voice command functionality in US English.

The company will be offering a complete portfolio of language models, services, applications and advanced technology programs, including: Next-Generation Mobile Speech Technologies and Tools. Chambers added that developers will have the opportunity to build on the basic speech foundation within Android by upgrading to state-of-the-art speech engines and components, language packs, and tools based on Nuance's speech technology.

“Nuance offers developers the professional services needed to develop, optimize, and deploy robust mobile speech applications built on top of the Android platform,” added Chambers.

--------

Anshu Shrivastava is a contributing editor for TMCnet. To see more of her articles, please visit her columnist page.

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!