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AltiGen to Introduce New Contact Center and Unified Mobile Convergence Solutions

December 03, 2010

AltiGen Communications, Inc., a provider of software-based Unified Communications solutions announced that it will be showcasing its new Contact Center and Unified Mobile Convergence solutions for Microsoft Lync Server 2010 at TelecomExpo in The Netherlands.


According to company sources, Microsoft Lync Server provides a single solution that unites voice, IM, audio, video and Web conferencing. This enables a new connected experience besides transforming every communication into an interaction that is collaborative, engaging and accessible.

The company extends the capabilities of Lync Server with integrated Contact Center and Unified Mobile Convergence solutions. AltiGen’s MaxCS Contact Center, an integrated all software solution, integrates directly with Lync Server to deliver robust automatic call distribution, skills based routing, call recording and advanced reporting.

MaxMobile, the company that designed a native application for iPhone, Android, BlackBerry and Windows Phone 7 devices, offers true Unified Mobile Convergence to Lync Server, enabling smartphones to function as integrated Lync extensions.

Jerry Fleming, president and CEO of AltiGen Communications, said in a press release, “Leveraging our expertise as a long time developer of Microsoft-based Unified Communications solutions, AltiGen is uniquely able to add value to companies implementing Lync Server 2010.”

“Our strategy of delivering all software solutions natively integrated to Lync Server enables organizations to deploy a complete Unified Communications solution across their the entire enterprise, while eliminating the expensive proprietary hardware required by traditional business communications platforms,” Fleming added.

Jeroen André de la Porte, managing director of Boport Tele-Communication added, “As the first distributor in The Netherlands to offer Microsoft-based communications solutions, Boport has a thorough understanding of the value that Unified Communications brings to businesses of all sizes.”

Porte explained that business communications has evolved to incorporate e-mail, Instant Messaging and collaboration making traditional hardware-based telephony platforms almost obsolete. The AltiGen solutions, built based on the Microsoft Lync platform will help enhance the next generation of business communications.

California-based AltiGen Communications, Inc. provides software-based Unified Communications solutions. These are built on scalable, open standards platforms, designed for high reliability, ease of use and seamless integration to existing communications infrastructure technologies.


Shamila Janakiraman is a contributing editor for ContactCenterSolutions. To read more of Shamila’s articles, please visit her columnist page.

Edited by Jaclyn Allard



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