Contact Center Solutions Featured Article

Google Beefs Up Apps Security

October 03, 2007

Google (News - Alert) is locking down its Google Apps Premier addition with new e-mail security, compliance and recovery services, increasing protection on hosted communications services designed to be used primarily by large organizations.


The new services, designed by recent Google acquisition security from Postini, include e-mail controls for Apps Premier administrators like configurable spam and virus filtering; setting and management of usage policies; and recovery of deleted messages.

The service is now available only in the English-language version of Apps Premier. Next, an the international version will be launched in in 27 languages, according to Google.

"With Postini, we saw the potential to deliver a more complete hosted solution for businesses of all sizes," said Dave Girouard, vice president and general manager of Google Enterprise. "We are quickly adding Postini's market-leading security and compliance capabilities to Google Apps Premier Edition to give businesses more control over the administration and security of these applications."

The new security, compliance, policy management and message recovery services added to Google Apps Premier Edition give customers the ability to centrally set and manage usage policies lets administrators add footers to every message and block messages with specific keywords or attachments.

Apps can now also create policies that apply to user groups or individuals, and monitor all e-mail communications for compliance auditing purposes. Regarding restoration of messages, administrators can recover e-mails in the last 90 days.

The search giant announced the upgrades as heated competition in the on-premise communication and collaboration suites space continues to emanate from several corners including  IBM’s (News - Alert) (News - Alert) Lotus Notes/Domino and Microsoft’s (News - Alert) Office and Exchange, which have a longer history and have been preferred by some because they are considered to be more powerful.

Now,  Google is significantly increasing the strength of Apps while not increasing prices, by adding Postini’s core services.

The move clearly signals the begning of the latest phase to get Apps beyond just small and medium size companies, and into the enterprise level.

In fact, says Google, Apps Premier's Web hosted architecture, which software is housed in its data centers, saves customers from having to install and maintain it, different from rival products. Google also points out that Apps Premier's allows users to share documents and collaboratively edit them.

Google Apps, which includes Gmail, Google Calendar, Google Talk, Google Docs, and the Start Page, has been adopted by hundreds of thousands of businesses and millions of users already, according to Google.

As a bonus to Postini's customers, Google said ti will also now offering a free extended trial of Google Apps Premier Edition to all new and existing Postini customers.

Tim Gray is a Web Editor for TMCnet, covering news in the IP communications, call center and customer relationship management industries. To see more of his articles, please visit Tim Gray’s columnist page.


Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!