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Contact Center Convergys Believes Best Solution Is to Keep Jeff Fox as CEO

November 10, 2010

Call center operator, Convergys Corp, persuaded its CEO and president, Jeffrey H. Fox, to continue in his position.


Wall Street Journal reported that Convergys sealed the deal with its CEO providing a yearly base salary of $300,000, as well as 4,500 shares of the company's stock per month.

Fox, who earlier served as COO of wireless service provider, Alltel Corporation, prior to its acquisition by Verizon in 2009, has been serving as president and CEO of Convergys since February this year.

Fox replaced David Dougherty after Convergys started looking for a better executive to turn its business around. Soon after he took over, Fox supervised the sale of Convergys' human resources business to a British company, NorthgateArinso, for $100 million.

Before joining Alltel in 1996, Fox spent 12 years in investment bankers at Stephens Inc. and Merrill Lynch.

Wall Street Journal said Convergys reported a profit of $28.8 million, or 23 cents a share, from a loss of $86 million, or 69 cents, a year earlier. Excluding items such as restructuring costs and discontinued operations, earnings fell to 29 cents from 32 cents as revenue dropped 5.9 percent to $556 million.

Cincinnati, Ohio-based Convergys has some 65,000 employees in 68 locations around the world. It offers call-center, billing, and other information and customer relations services.

Convergys has approximately 68 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia.


Narayan Bhat is a contributing editor for ContactCenterSolutions. To read more of Narayan’s articles, please visit his columnist page.

Edited by Jaclyn Allard



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