Contact Center Solutions Featured Article

SER Solutions Inc., a provider of contact management and speech analytics software, has acquired Chicago-based Strategic Communications Systems, an innovator in technology for inbound, outbound, and fully blended customer contact centers. Financial details of the acquisition were not disclosed.


The acquisition of SCS will enable the company to expand its product offering and deliver far more comprehensive solution than what it has provided so far.

Strategic Communications Systems has a lengthy track record of selling contact management solutions to companies.

SCS’ fully integrated software suite enhances telephone systems and provides ACD, IVR, predictive dialing, email, recording, VoIP, and other advanced features to support the multimedia contact center. The solution analyzes and learns from call volume history, then adjusts communications systems immediately, allowing companies to manage calls, callers and information flow faster and more effectively.

In a statement released to the press, Joe Licata, president & CEO, SER Solutions said, “Our decision to purchase SCS demonstrates SER's commitment to push ahead in its mission to deliver differentiated contact center software. We're looking forward to combining the two companies to help customers gain the benefits of a complete customer interaction management solution and to expand the company's market reach, expertise and value in the contact center industry.”

----------

Narayan Bhat is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.