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Capgemini Inks Five-Year BPO Deal with NXP

September 20, 2007

Capgemini has signed a five-year agreement with NXP Semiconductors to provide end-to-end Finance and Accounting ("F&A") services, including Procure-to-Pay and Record-to-Report.

 
The agreement expands the existing long-term relationship between the two companies.
Starting October 1, 2007, approximately 110 professionals, who are currently based in India, will join Capgemini’s Business Process Outsourcing ("BPO") Excellence Delivery Centre in Chennai, India bringing the number of dedicated BPO experts in India to nearly 1,500. This will strengthen Capgemini’s capabilities to provide F&A services.
 
Hubert Giraud, global head of BPO for the Capgemini Group believes this agreement with NXP is another step in expanding their Rightshore BPO delivery network, which now spans the globe with centres in Eastern Europe, China and India.
 
“This deal is the 20th F&A BPO deal won by Capgemini in the last three years and illustrates our leadership position in this market, as well as our ability to provide process best practice, technological innovation and value enhancing benefits to our clients' operations,” said Giraud in a statement to the press.
 
Capgemini was chosen by NXP as its long-term BPO partner to support its Business Renewal Program, which focuses on high performance, operational excellence and an asset-light strategy. Capgemini will deliver more flexibility in NXP’s back-office operations. Paul de Koning, Group Controller at NXP, said that this new contract gives them a more flexible platform to meet their program goals, strengthening their position in the marketplace and improving service quality to their clients.
 
In 2000, Capgemini successfully implemented the SPEED solution (Superior Production Execution through ERP Deployment), based on SAP, for NXP. Koning added that they have worked successfully with Capgemini for many years, including the support of their global SAP rollout and the implementation of their procurement centre in Manila, Philippines.
 
Capgemini recently introduced a 3rd Generation of BPO services globally. The company combines unique Business Insight processes with the innovative use of business intelligence tools and deep industry knowledge. Capgemini's BPO with Business Insight can support both bottom line and top line performance improvements, taking BPO far beyond cost reduction.
 
Anuradha Shukla is a contributing writer for ContactCenterSolutions covering call centers, CRM and information technology.
 



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