Contact Center Solutions Featured Article

NetSuite ERP Replaces SAP at AKSA America

September 20, 2007

NetSuite, an ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) vendor for SMBs, has announced that manufacturer Asahi Kasei Spandex America Inc (AKSA) has automated its key back-office operations with NetSuite ERP, replacing its SAP software.


Asahi Kasei Spandex America Inc is a subsidiary of Japan's Asahi Kasei Group. With U.S. headquarters in Charleston, South Carolina, AKSA develops and produces brand fibers for nearly all fields of applications of textile production. It sells the Roica and Dorlastan brands, which are woven into fabrics used around the world.

With NetSuite, AKSA officials say they have achieved "the detail and transparency in customer analysis and financial reporting" it desired to manage its business in a timely fashion. Company officials say NetSuite has helped the company reduce its IT costs, including consultant fees and infrastructure as well.

Key to the implementation was the customization technology found in NetSuite, according to NetSuite officials. The NetSuite-Asahi Kasei team used NetSuite's SuiteFlex functionality, and in particular the combination of NetSuite's SuiteScript and SuiteTalk "to address key requirements unique to the textile production industry."

David Stover, Chief Financial Officer of AKSA's operations in Charleston, said that while SAP requires specifically trained individuals to operate the system successfully, "I needed a system that emphasizes ease of use, intuitive processes and one that can be managed with minimal effort."

In August NetSuite and CyberSource, a vendor of electronic payment and risk management products, has announced that CyberSource has become NetSuite's global payment strategic partner.

NetSuite officials say they have "integrated support for CyberSource's global payment acceptance services, risk management solutions, and payment security services," which they contend gives NetSuite customers "a strong set of payment tools."

CyberSource eCommerce payment management services available to NetSuite's customers worldwide include support for credit cards, debit cards and electronic checks, fraud prevention services and token-based, secure storage service, which NetSuite officials say "helps keep sensitive payment data out of merchants' daily business operations."

---------

David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.



Home