Contact Center Solutions Featured Article

October 12, 2010

Preliminary Third Quarter Results Shows Revenue Growth for Interactive Intelligence


Global provider of unified IP business communications solutions, Interactive Intelligence, has announced the preliminary results of its third quarter ended Sept. 30, 2010. Results demonstrate the company is leveraging current opportunities in the market and growing its revenue share.

Total revenues are expected to be between $41.0 million and $42.0 million, with net income on a GAAP basis of between $3.3 million and $3.8 million. Diluted earnings per share (EPS) on a GAAP basis are expected to be $0.18 to $0.20.

Interactive Intelligence (News - Alert) expects net income on a non-GAAP basis to be between $6.5 million and $7.3 million, with EPS of $0.35 to $0.39. Non-GAAP net income and EPS exclude stock-based compensation expense of approximately $1.0 million, or EPS of $0.06, and non-cash income tax expense of approximately $2.1 million to $2.4 million, or EPS of $0.11 to $0.13.

“We’re achieving better operating leverage from revenue growth driven by an increasing number of large transactions,” said Interactive Intelligence founder and CEO, Dr. Donald E. Brown, in a statement. “We continue to execute on our strategy of moving up market, with nine orders over $1 million, including two of about $2 million each, and an additional 16 orders greater than $250,000 in the quarter.”

For the sake of comparison, in the third quarter of 2009, revenues were reported by the company at $33.2 million, with an EPS of $0.15 and a GAAP net of $2.8 million. Non-GAAP net income was $5.7 million, with EPS of $0.31.

The 2009 third-quarter non-GAAP net income and EPS excluded stock-based compensation expense of $975,000, or EPS of $0.05, and non-cash income tax expense of $1.9 million, or EPS of $0.11.

“This growth is coming from both new and current premise-based customers, and from continued strong demand for our cloud-based communications offering,” added Brown. “We currently anticipate annual revenue growth for 2010 of approximately 20 percent.”

The company anticipates that cash and investment balances as of Sept. 30, 2010 will be about $85.5 million.

Final results will be announced by Interactive Intelligence in a press release on Nov. 1, after 4 p.m. The company then plans to host a conference call Nov. 1 at 4:30 p.m. EDT, featuring Brown and CFO Stephen R. Head. A live Q&A session will follow opening remarks. Dial 877-324-1969 at least five minutes prior to the start of the call to participate.

Interactive Intelligence has gained attention as of late earning a distinction as the 16th out of 42 companies listed within the Indiana Chamber of Commerce's 'large companies' category. The company was also given the recognition of "best place to work,” for the fourth consecutive year.

Last week, the company announced the acquisition of Global Software Services, Inc., a company doing business as Latitude Software. The global provider of unified IP business communications solutions purchased 100 percent of Latitude’s stock.


Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan’s articles, please visit her columnist page.

Edited by Tammy Wolf


Related Contact Center Solutions Articles

    ACSI Report Says Customer Service is Slowly Getting Better

    While we like to bemoan the dismal state of customer service in the U.S., there is evidence that companies are finally getting the message, albeit slowly: bad customer service risks the entire business. The American Customer Satisfaction Index (ACSI), often cited as the national customer satisfaction benchmark, says things are getting better. [ Read More ]
    05/21/2013

    Telvista to Handle Virgin America's Unique Customer Services Program

    For those of us who fly around the U.S., Virgin America is likely a favorite. Not only do they have a modern fleet with all of the amenities-wide seats, personal video, power adapters, etc., and reasonable prices-but they also happen to provide great customer service. [ Read More ]
    05/20/2013

    Will Visa Reforms be Catastrophic for Offshore Outsourcing?

    It is safe to say that the tech industry in the United States has more than a passing interest the immigration reform bill now working its way through the U.S. congress. While immigration reform has been a hot topic for several years, it has become a priority of both the Obama administration and Congress, driven in no small measure by the presidential election results. [ Read More ]
    05/20/2013

    Uncovering the Roadblocks to First-Call Resolution

    When call centers began pursuing "first-call resolution" in the last decade, it wasn't just a buzzword. The idea of ensuring that all calls into a contact center are resolved on the very first call, eliminating the need for the customer to call back, has a whole host of benefits. [ Read More ]
    05/20/2013

FOLLOW US

Contact Center Solutions Glossary of Terms

Featured Whitepaper

    Microsoft® Lync® in the Contact Center: Integrating with Customer Interaction Center™ to Provide a Barrier‐free Customer Experience To implement contact center functionality, organizations using Microsoft Lync Server 2010 can follow the unified communications blueprint of open standards interoperability and integrate to a contact center solution of their choice. Customer Interaction Center (CIC) from Interactive Intelligence is a proven best of breed contact center solution that merits consideration ...

Featured Success Story

    Contact Center Solutions Featured Success Story
    Interactive Intelligence all-in-one IP communications software suite integrated with Microsoft Lync helps Bentley save $200,000 annually.

Featured Product Demo

    Contact Center Solutions Interaction Analyzer™
    Interaction Analyzer™
    Real-time word and phrase spotting. Alerting. Analytics. Scoring. Coaching. Watch how Interaction Analyzer turns every moment, of every past and present call, into data that lets you deliver an exceptional customer experience.

Featured Resources