Convergys Corporation a vendor of CRM, human resources, and billing services, has announced a new agreement to provide consulting services to Telecom Egypt, the largest fixed line provider in the Middle East and Africa serving over 11 million subscribers.
As part of the agreement Convergys will help implement a business process re-engineering project to enhance Telecom Egypt's billing operations, re-engineering all of them to align with Telecom Egypt's new billing platform.
The contract builds upon the 5-year licensing contract Telecom Egypt signed with Convergys in 2006 to manage the replacement of the existing billing system with Convergys' Infinys rating and billing product.
"The new Infinys product has provided us triple play
billing capabilities and the capacity to support new subscribers," said Khaled Marmoush, Telecom Egypt Chief Information Officer. "We realized the importance of reengineering our business processes to use the new billing product and to improve our customer service."
Jean-Herve Jenn, Convergys President, International said re-engineering its billing processes will "further improve Telecom Egypt's ability to support a high volume of transactions, new bundled service offerings, and retain customers."
Telecom Egypt moved its billing to Infinys to lower IT costs through the consolidation and elimination of redundant systems, using a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system and application development.
The Infinys product also facilitates revenue growth and profitability for Telecom Egypt, Convergys officials say, through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP
based services, and the application of new business models.
In August Convergys donated $20,000 to Gawad Kalinga to support the organization's programs and further its mission to eliminate poverty in the Philippines.
According to the
Manila Sun-Star, Convergys "supports Gawad Kalinga's vision for the Philippines: for the country to be a slum-free, squatter-free nation. By providing land for the landless, homes for the homeless, and food for the hungry, the organization hopes to ultimately provide dignity and peace for every Filipino."
"Corporate citizenship is a core value at Convergys Corporation. As a company and as individuals, we work to improve lives and build stronger communities. This investment in the betterment of our community is an important step toward creating a strong, healthy environment for our children, families, friends, and neighbors," Marife Zamora, Convergys vice president and country manager, told the newspaper.
The Sun-Star reported that Zamora, along with other Convergys executives Clint Streit, Ivic Mueco, and Stephen Slade, presented the Convergys check to Danilo "Danny" Lagahid, Cebu Provincial Coordinator for Gawad Kalinga, at the opening of Convergys' newest contact center in Cebu.
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David Sims is a contributing editor for ContactCenterSolutions. To see more of his articles, please visit his columnist page.