Contact Center Solutions Featured Article

CRM from Microsoft for QPRS by Biz IT Pro

August 31, 2007

Business IT Professionals, Inc. (Biz IT Pro), a Customer Relationship Management (CRM) products vendor, has announced they will develop a CRM product, based on the Microsoft (News - Alert) Dynamics CRM platform, for QRPS, Inc., an administrative consulting firm.

Biz IT Pro will use Scribe Insight, an end-to-end integration tool for converting data from ACT! to Microsoft Dynamics, to improve productivity and client experiences for QRPS.

“We had reached our limit of usability with the ACT! database. Moving to CRM will allow us to redesign how we store our proprietary information, while substantially improving our productivity,” stated Forrest Knowles, President, QRPS.

QRPS provides customer service by using technology to streamline administrative processes, company officials say. Biz IT Pro will conduct data integration for the firm, to aid in their ability to maintain their "high-touch service philosophy and personal support."

Earlier this month Biz IT Pro announced that it now is a Scribe certified partner.

Scribe Software Corporation provides data integration and migration software products for CRM and ERP. Using Scribe’s tools, Biz IT Pro will migrate their client’s data from applications, such as Salesforce, Goldmine and Act!, into Microsoft Dynamics CRM.

“Scribe Software provides rich integration solutions that are powerful enough for large customers, yet affordable and accessible to small and mid-sized businesses,” stated Steve Noe, president of Biz IT Pro. “I am excited about being certified with Scribe and how this relationship will benefit our customers."

Noe noted that "one of the greatest aspects" of Scribe is "how effortlessly it handles the migration & integration of clients’ sensitive data into Microsoft Dynamics CRM."

In early August Biz IT Pro announced implementation of a CRM product, including data migration from ACT!, for the North Carolina law firm DiLeone & Associates, P.C.

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David Sims is a contributing editor for TMCnet. To see more of his articles, please visit his columnist page.

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