Full Avaya DevConnect Compliance Secured by Sabio Thin Client Dialler

Sabio, the specialist contact center and the integrator of unified communications systems has announced that its specialist, Thin Client Dialler solution has been able to secure the full Avaya (News - Alert) DevConnect Compliance for its all-inclusive integration and interoperability with Avaya Proactive Contact. Sabio Thin Client Dialler's 100 percent Web-based design enables organizations in providing their contact centre agents with access to Avaya Proactive Contact's complete range of inbound and outbound contact capabilities by using only the standard web browser which is installed on their PC, regardless of the location of the agent.

Sabio Thin Client Dialler is a part of the company's Thin Client CTI (News - Alert) applications suite that enables delivery of the full voice-based call centre functionality across the web to any agent or employee's desktop solution, irrespective of location. Sabio's Thin Client applications take complete benefit of innovative programming and a zero administrative overhead design for delivering significant operational and cost savings for contact centre operators.

Full Avaya DevConnect (News - Alert) Compliance has confirmed Sabio Thin Client Dialler as a powerful value-added solution for organizations which are operating Avaya Proactive Contact, offering them with a completely compliant means of extracting additional returns from their existing inbound and outbound investment. Thin Client Dialler can also interoperate completely with Avaya Aura Communication Manager and Avaya Application Enablement Services.

In a release, Robert Scutchings, head of applications at Sabio said, "Organizations are continually looking for ways to realize further potential from their investment in core Avaya platforms, particularly as they assess how to take advantage of the opportunities presented by next generation customer service and collaboration solutions based on Avaya Aura. Sabio has a proven track record in designing and delivering complex contact centre applications for Avaya customers, and we're delighted to strengthen our Avaya Apps offering by securing full DevConnect compliance for our innovative Sabio Thin Client Dialler solution."

As the number one Avaya Connect Platinum Partner, Sabio has widespread in-house expertise in designing, delivering and supporting full Avaya unified communications and contact centre solutions. Sabio has been recognized as a proven Avaya DevConnect partner, offering a portfolio of innovative solutions for enhancing and integrating Avaya products flawlessly, like Thin Client CTI, Sabio Call Back and Sabio Agent Greeting.