Indosoft, a worldwide specialist in call center software, has announced that Orinoco Call Center, located in Gaborone, Botswana, has upgraded to Indosoft’s Q-Suite call center ACD software.
Q-Suite ACD software now powers all of Orinoco Call Center’s 24 by 7 inbound contact center services, as well as its periodic outbound predictive dialing campaigns. The move to Q-Suite ACD software was done to increase productivity through boosting the performance of Orinoco Call Center’s technology platform and by enhancing its service offerings.
Q-Suite ACD software incorporates tools such as Dialplan Builder and Script Builder, which can assist in the setup and management of all contact center operations. A feature-rich technology platform for Asterisk telephony, which is geared towards medium- and large-sized call centers, can scale to multiple Asterisk servers, and ease management and setup for contact center operations, was provided.
Quinton Wijburg, Business Delivery manager at Orinoco Call Center said that the company had been seeking an upgrade to its technology platform—a call center software solution that could provide both a full-featured ACD and a predictive dialer. Wijburg said that they had already been utilizing Asterisk for some time and thus knew its value as a hybrid PBX.
Indosoft’s Q-Suite ACD software permits full control and management abilities of day to day call center operations and setup – such as disposition codes, skills based routing and predictive dialing – and, as such, Wijburg said, allows Orinoco Call Center to effectively manage its technology platform, service offerings and staff.
Gabe Bourque, vice president of operations at Indosoft, said that the Q-Suite is a fully-featured call center software solution geared at Asterisk, the dominant hybrid IP PBX. Q-Suite, Bourque said, matches or exceeds feature sets offered by most other contact center technology platforms—at a considerably lower price point.
Thanks to its flexible and unique toll-sets, Q-Suite functions as industry-leading call center software that can deliver contact centers’ telephony and CTI requirements. Contact centers that deploy Q-Suite, said Bourque, may be able to boost their technology platform without needing to make considerable capital investments – a characteristic of traditional call center equipment.
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